Job Description
Profile - Imperia Relationship Manager – Virtual Relationship Banking
Salary - ₹6L - ₹+L
Location - Mumbai
Exp - 2-6 year
Job Responsibilities(JR)
• Customer Engagement
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure retention of customers
• Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
Key Skills(examples listed below)
• Basic Banking
• Communication
Skills: 2-6 years exp,sales,communicate
Salary - ₹6L - ₹+L
Location - Mumbai
Exp - 2-6 year
Job Responsibilities(JR)
• Customer Engagement
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure retention of customers
• Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
Key Skills(examples listed below)
• Basic Banking
• Communication
Skills: 2-6 years exp,sales,communicate
💡 Quick Summary
Seeking a career-building opportunity? The Hdfc bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
