Credit cards-Sales Officer

Group Company: HDFC Bank Limited

Designation: Credit cards-Sales Officer

Position description: Acquiring new customers for payment business and to ensure quality customer service is delivered.

Primary Responsibilities:
• Acquiring credit card business from in house and open market clients from various modes available :
• This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
• Lead generation of customers and closure by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible
• Checking eligibility, explaining features and pricing, is required for getting the application picked physically or through digital mode
• Tracking business picked for timely submission and processing :
• Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis.
• In case of FTNR, timely intervention to cure the same is required.
• Ensuring activation of the Credit cards sold :
• Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance
• Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales

Additional Responsibilities:
• X-sell other products of the bank
• Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
• Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
• Ensure quality customer service is delivered :
• Handling client queries or card related issues raised to branches and channel like corporate salary or during activities.
• This helps in increasing spends and reference generation

Educational qualifications preferred
• Category: Bachelor’s Degree, Master’s Degree

Required work experience
• Industry: Marketing
• Role: Sales officers/Sales Executives
• Years of experience: 0 to 3

Key Performance Indicators:

KP/EC/SC

Required Knowledge:

Experience in sales

Required Skills:
• Good Team spirit
• Interpersonal skill
• Time Management
• Good communication skill
• Proactive & focused approach
• Ability to convince & influence strong selling skills

Other:
• Reporting Designation: Sales Manager -Credit Card
• Reporting Department-Sub BU: Credit cards – Sales

Specific requirements
• Travel: Customer Visits