Job Description
• Note : Apply those who have experience in Luxury Premium cars only.
Job Description
The Role of After Sales
• To support technically the network of authorized repairers and provide trouble shooting upon request.
• To assure and immediately respond to technical and warranty supports requested from the network and in compliance with targets defined annually.
• Service Entry performance within the declared targets.
• To carry on the technical documentation (bulletins and circular letters) coming from Headquarters to the local network.
• Warranty claims evaluation and approval within approved budget and in line with the company processes
• Service and Safety Campaign rollout.
• Technical training rollout and certification target achievement.
• Reporting directly to the management.
Parts / Accessories and other After Sales Commercial Programs
• Parts and Accessories targets assigning to authorized repairers
• To advise network on After Sales budget management and targets achievement
• Roll Out of all Parts and Accessories and after sales programs i.e.: accessories, tyres, lubricants, extended warranty, Pre-owned program, etc...
• Monitoring and attainment of parts sales objectives and parts turnover in accordance with budget assigned
• Consequently: To put in place personalized action plans to optimize Parts, accessories and commercial programs sales
• Technical and logistic support to network pertaining to delivery of parts and accessories.
• Back order management
• Continual communication with headquarters regarding results and new initiatives
Customer Care Management
• Customer Care handling and process management
• Customer Goodwill management and budget control
• Analyse statistics and follow-up Customer Satisfaction Index
• To advise on customer care management and satisfaction at a dealer’s level
Requirements: A Master Degree with 15+ years of After Sales experience in an Automotive Compan
Job Description
The Role of After Sales
• To support technically the network of authorized repairers and provide trouble shooting upon request.
• To assure and immediately respond to technical and warranty supports requested from the network and in compliance with targets defined annually.
• Service Entry performance within the declared targets.
• To carry on the technical documentation (bulletins and circular letters) coming from Headquarters to the local network.
• Warranty claims evaluation and approval within approved budget and in line with the company processes
• Service and Safety Campaign rollout.
• Technical training rollout and certification target achievement.
• Reporting directly to the management.
Parts / Accessories and other After Sales Commercial Programs
• Parts and Accessories targets assigning to authorized repairers
• To advise network on After Sales budget management and targets achievement
• Roll Out of all Parts and Accessories and after sales programs i.e.: accessories, tyres, lubricants, extended warranty, Pre-owned program, etc...
• Monitoring and attainment of parts sales objectives and parts turnover in accordance with budget assigned
• Consequently: To put in place personalized action plans to optimize Parts, accessories and commercial programs sales
• Technical and logistic support to network pertaining to delivery of parts and accessories.
• Back order management
• Continual communication with headquarters regarding results and new initiatives
Customer Care Management
• Customer Care handling and process management
• Customer Goodwill management and budget control
• Analyse statistics and follow-up Customer Satisfaction Index
• To advise on customer care management and satisfaction at a dealer’s level
Requirements: A Master Degree with 15+ years of After Sales experience in an Automotive Compan
💡 Quick Summary
Seeking a career-building opportunity? The Head | After Sales service exp| in premiumcars servcie position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
