Job Description
Function/Department : Customer Service
Division : Corporate Office
Job Purpose:
The position is responsible for handling Call centre operations, drive revenue, motivate & inspire team, setting up, streamlining and building robust Call centre processes and systems.
The position is also responsible to develop & define targets and goals to ensure Organization meets customer and business needs.
Key Accountabilities :
The position is responsible for:
• To increase and achieve the target number of walk-ins per month
• To drive training of BDE / Tele-callers and achieve the target training man-days of call centre agents
• Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
• Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
• Conduct resource planning, recruit agents, coach and provide timely performance...
Division : Corporate Office
Job Purpose:
The position is responsible for handling Call centre operations, drive revenue, motivate & inspire team, setting up, streamlining and building robust Call centre processes and systems.
The position is also responsible to develop & define targets and goals to ensure Organization meets customer and business needs.
Key Accountabilities :
The position is responsible for:
• To increase and achieve the target number of walk-ins per month
• To drive training of BDE / Tele-callers and achieve the target training man-days of call centre agents
• Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
• Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
• Conduct resource planning, recruit agents, coach and provide timely performance...
💡 Quick Summary
Seeking a career-building opportunity? The Head Call Centre position is now open for candidates interested in the Technician Jobs sector. This role in Chandigarh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.