Head| Corporate Commercial and Institutional Banking

Role Responsibilities Strategy • Defines operational processing and support models and infrastructure requirements. • Identifies and shares best practices with Chief Operating Officer with a view to implementing standardized, simplified and automated processes and providing a competitive service • Engages in high level and detailed discussions with internal and external stakeholders to understand business and client's needs (including outsourcing plans) to develop fit for growth strategies with P&L affordability and build stronger relationships • Identifies and implements plans that are aligned to the SC Capital strategy / roadmap and Maintain cost within budget. • Deliver Operations business efficiency target • Drive adoption of digital banking initiatives of SC Capital • Seamless execution and implementation of new Projects / Systems in SC Capital • State of the art service supplier Business • Establish minimum standards for service levels and evaluate impact to operations • Participates in SC Group meetings to help structure agenda and review/attain/improve/ benchmark service standards & compare pan-industry • Reviews service level agreement metrics on turnaround and accuracy • Effective stakeholder engagement to understand and fulfil the needs of internal and external clients • Uses metrics to drive decisions around service delivery improvements • Maintains and improve service levels & customer Expectations • Improve efficiency, productivity, service quality. Identify and implement process improvements to improve productivity and reduce errors Processes • Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations • Participates in customer/stakeholders' meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships • Maintains service level agreement metrics on turnaround and accuracy • Work on one bank agenda to deliver superior service to the customers/stakeholders. • Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls • Understands & practices methods to sustain change. • Builds an agile organizational structure, enabling timely adaption to changing market conditions • Be a Champions and leads programmes till successful implementation. People & Talent • Continuously raise employee engagement levels • Creates a harmonious cross culture work environment • Identifies & nurtures talent by ensuring adequate succession planning • Accelerate the next generation of leaders • Strengthen Performance culture through clear job description and objectives and tracking mechanism of the same • Strengthen areas of opportunities from "My Voice" survey • Employer of choice People seek you out to be their manager • Ensures a "healthy" level of attrition • Develops Product Training • Proven succession plans Risk Management • Ensures a no surprises culture no failed audits • No repeat findings • Nil High-Risk Findings • Establishes key control standard parameters • Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management • Proactively identifies, assesses and mitigates risk issues • Keeps a centralized information management portfolio on fraud incidents and risk training materials for the countries. • Timely substantiation of all accounts and reporting to finance • Timely escalation of all incidents to appropriate authorities as per reporting framework • Uses internal/ external audit findings to further improve service excellence • Owns the control culture and environment proactively • Inculcate speak up culture across teams Governance • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Ensure all process notes and policies are adhered. Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent