Job Description
Head CRM - EPC Conglomerate
- Focus areas include managing the Customer journey through excellence in service design and delivery, driving collections and business process.
- Customer service programmed, emphasize the need to enhance relationship-based approach and further strengthen our Customer Experience function at the scale envisioned.
- Consistent customer experience and intensive training for associates on quality personalized approach.
- Budgets and focus on cost-effective management of resources.
- Managing client relations and resolving issues as quickly as possible.
- Negotiating and providing workable solutions to the customers' grievances and handling them with utmost sensitivity and care.
- Focus areas include managing the Customer journey through excellence in service design and delivery, driving collections and business process.
- Customer service programmed, emphasize the need to enhance relationship-based approach and further strengthen our Customer Experience function at the scale envisioned.
- Consistent customer experience and intensive training for associates on quality personalized approach.
- Budgets and focus on cost-effective management of resources.
- Managing client relations and resolving issues as quickly as possible.
- Negotiating and providing workable solutions to the customers' grievances and handling them with utmost sensitivity and care.
💡 Quick Summary
Seeking a career-building opportunity? The Head | CRM | EPC Conglomerate position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.