Job Description
About Our Client
Our client is a leading Bank in the Indian Market
Job Description
• Head the Customer Experience team of a leading Bank
• Work directly with the top leadership (CEO and COO) to drive customer experience
• Manage the customer experience for B2B as well as B2C business
• Manage the customer experience teams at PAN India level (individual teams in state)
• Manage the regulatory framework for customer experience
• Lead call centres, Social Media Ops
• Lead a team of Product Managers for Customer experience
The Successful Applicant
• 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem
• Strong presentation skills
• Exemplary leadership skills
• Experience of managing large teams
What's on Offer
Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product
Our client is a leading Bank in the Indian Market
Job Description
• Head the Customer Experience team of a leading Bank
• Work directly with the top leadership (CEO and COO) to drive customer experience
• Manage the customer experience for B2B as well as B2C business
• Manage the customer experience teams at PAN India level (individual teams in state)
• Manage the regulatory framework for customer experience
• Lead call centres, Social Media Ops
• Lead a team of Product Managers for Customer experience
The Successful Applicant
• 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem
• Strong presentation skills
• Exemplary leadership skills
• Experience of managing large teams
What's on Offer
Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product
💡 Quick Summary
Seeking a career-building opportunity? The Head | Customer Experience |Leading Bank position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
