Job Description
Our client is looking for a senior level person to handle Customer Well Being team
• Our client is is building digitally native full stack health clinics to provide affordable access to holistic healthcare to Indians. The business launched a Digital Health Clinic for Men and Women last year
• Funded by the marquee VC Funds , it is lead by successful entrepreneurs
Responsibilities
• Oversee a group of team leaders and customer happiness executives across all channels phone, email, chat, social media
• Supervise daytoday operations in the customer happiness department take timely decisions based on data
• Create effective customer service procedures, policies, and standards focus on improving quality and effectiveness
• Build out a team structure with a judicious mix of of inhouse hires and third party outsourced teams, identify and contract with third parties, and manage relationships and performance of third parties
• Develop customer satisfaction goals (CSAT) and coordinate with the team to meet them on a steady basis.
• Respond to customer service escalations in a timely manner.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Run a highly cohesive team low attrition, high happiness
• Run a highly performance oriented team customer service metrics to be drilled down to everyone
What you can expect :
• Faster Growth Being a young and growing team, we offer accelerated growth and empowerment to our team.
• Faster Growth Being a young and growing team, we offer accelerated growth and empowerment to our team.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
Requirements:
• Have handled large customer support teams 50+
• 10+ years of experience.
• Excellent leadership and interpersonal skills
• Analytical daily decisions based on data
• Experience of working in a startup is a plus, good to have but not essential
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
• Our client is is building digitally native full stack health clinics to provide affordable access to holistic healthcare to Indians. The business launched a Digital Health Clinic for Men and Women last year
• Funded by the marquee VC Funds , it is lead by successful entrepreneurs
Responsibilities
• Oversee a group of team leaders and customer happiness executives across all channels phone, email, chat, social media
• Supervise daytoday operations in the customer happiness department take timely decisions based on data
• Create effective customer service procedures, policies, and standards focus on improving quality and effectiveness
• Build out a team structure with a judicious mix of of inhouse hires and third party outsourced teams, identify and contract with third parties, and manage relationships and performance of third parties
• Develop customer satisfaction goals (CSAT) and coordinate with the team to meet them on a steady basis.
• Respond to customer service escalations in a timely manner.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Run a highly cohesive team low attrition, high happiness
• Run a highly performance oriented team customer service metrics to be drilled down to everyone
What you can expect :
• Faster Growth Being a young and growing team, we offer accelerated growth and empowerment to our team.
• Faster Growth Being a young and growing team, we offer accelerated growth and empowerment to our team.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
• Holistic Experience across Brands We have brands in different stages of their life cycle So you would get an experience of building communities for different target audiences.
Requirements:
• Have handled large customer support teams 50+
• 10+ years of experience.
• Excellent leadership and interpersonal skills
• Analytical daily decisions based on data
• Experience of working in a startup is a plus, good to have but not essential
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
💡 Quick Summary
Seeking a career-building opportunity? The Head | Customer Service | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
