Job Description
Head of Finance, Business Support & IT - BPO / ITES or KPO industry
- Client is the back office for one of the largest marine companies in the world.
- Must be from the BPO / KPO industry with excellent payroll management experience
Education - CA must
Experience - 12 to 16 years
Must have experience in - Payroll management / IT management / Business support
1. Job Purpose:
a. The Head of Finance and Business Support will provide leadership, direction and will be responsible for coordination of all activities within the teams in accordance with the goals and objectives of the organization,
b. Will be required to ensure compliance to the internal and external audit and local and international regulatory standards.
c. The incumbent is invested with a range of responsibilities and authority; while some of these can be delegated, the Head of Finance and Business Support will be accountable for the function.
2. Key Responsibilities :
Staff Management and Development :
a. Direct management of the Finance Manager, Crew Payroll Manager and the IT Manager as well as indirect management of the associated team members.
b. The provision of clear leadership and the promotion of a team culture consistent with both the client organisation and The group company
c. Undertaking Performance Management Reviews for Direct Reports and ensuring that these are completed for the other members of the teams; approving all reviews for the direct reports of the above managers / team leaders.
d. To contribute to the promotion of staff development and training.
e. To build and maintain a high performance culture through effective performance management, communication and coaching of staff and contractors.
Finance and Tax :
a. Ensure that all Finance and Tax processes, policies and procedures are appropriately documented and are fully adhered to, so as to clearly demonstrate a high level of financial control.
b. In conjunction with the Finance Manager complete the annual budgeting / quarterly forecasting processes so as to ensure that the forecasts accurately reflect the projected full year expenditure.
c. Ensure appropriate Board approval of all financial plans.
d. Provide updates, and variance analysis, to the Carnival brands so as to adequately explain any movements in service fees; note the client organisation operates on a cost plus service fee methodology.
e. In conjunction with the Finance Manager ensure an appropriate level of financial reporting and variance analysis is provided to the the client organisation management, on a monthly basis, and the the client organisation Board of Directors on a quarterly basis.
f. Overall management of the the client organisation annual financial audit process, including obtaining sign off from both the The Head office in UK and Corporate CFO's.
g. Provision of analysis and supporting documentation as required by The Head office in UK external auditors.
h. Ensure compliance to all local taxation requirements and the overall management of any tax / transfer pricing assessments.
i. Monthly verification of petty cash and associated balances.
j. Quarterly review of all Balance Sheet reconciliations, as submitted to The Head office in UK.
k. Development of IT solutions to improve the accuracy and efficiency of the budgeting / forecasting processes, always ensuring appropriate cost allocations to each of the Brands.
l. Active support to the Finance Manager in respect of The Head office in UK, or Corporate, Internal Audits; ensuring that resulting action points are followed up and implemented as appropriate.
m. Provide financial support to the COO, the client organisation Operations and the Brands, in respect of any expansion of services offered by the client organisation ION.
n. Ensuring approval from Corporate Treasury, as required, for both loans and investments.
Crew Payroll :
a. Ensure that all Crew Payroll processes, policies and procedures are appropriately documented and are fully adhered to, so as to clearly demonstrate a high level of financial control.
b. Develop, implement and monitor key performance measures as appropriate, ensuring that The Head office in UK has the required level of visibility.
c. Continuous improvement of the SOX Controls associated with Crew Payroll; ensuring 100% compliance.
d. Demonstration of compliance, as is required, by the The Head office in UK SOX Compliance, or Internal Audit, teams; ensuring that resulting action points are followed up and implemented as appropriate.
e. Provision of analysis and supporting documentation as required by The Head office in UK external auditors.
f. In conjunction with the Crew Payroll Manager ensure demonstrably timely and accurate processing of payroll for The Head office in UK crew.
g. Overall responsibility for ensuring good working relationships, and communication, between the Crew Payroll team and the ships, The Head office in UK and the crew.
IT :
a. Management of the IT functions through the IT Manager including IT and Communications infrastructure and vendor management.
b. Ensuring compliance to UK IT policies, processes and standards.
c. Generation of IT Capital Expenditure applications, ensuring the appropriate quotes are obtained.
Legal and Company Secretarial :
a. In conjunction with the Legal Departments of the various brands, update the Service Fee Agreements as required.
b. In conjunction with the Managing Director ensure that appropriate agreements are in place with local vendors including compliance to the Carnival Corporate requirements for vendors interacting with Government Departments.
c. With support of the third party Company Secretary, ensure compliance with the Indian Companies Act and as other local legislation as required.
d. Represent The Head office in UK as a Trustee of the Gratuity Fund.
e. Ensure legal, financial and tax compliance of the Gratuity Fund.
f. Represent the client organisation as a Trustee of the Employees' Gratuity Fund.
3. Internal Stake holders:
a. Board of Directors
b. Finance Department representatives from all brands.
c. Legal representatives from all brands.
d. The Head office in UK SOX and Internal Audit teams.
e. The Head office in UK Reward and Crew Payroll teams.
f. The Head office in UK Tax Director.
g. Corporate CFO and Treasury Departments.
External Stake holders:
a. Company Auditor and Tax Consultant.
b. KPMG Transfer Pricing advisors.
c. The Head office in UK external auditors.
d. Gratuity Fund Auditor and Tax Consultant.
e. Gratuity Fund lawyers.
f. Employees' Gratuity Fund external auditor
g. Company Secretary.
h. Bankers
i. Indian Tax Authorities.
j. National Union of Seafarers India.
k. Local vendors.
4. Skills and Experience :
a. A strong background in Finance and IT.
b. A professional qualification in Finance - CA must .
c. Experience within an international company, with knowledge of international accounting principles.
d. A proven track record of managing and developing a team.
e. Experienced in developing and implementing process and system improvements.
f. A high level of computer literacy and a good knowledge of Microsoft Office packages.
g. Knowledge of Indian income tax requirements.
h. Experienced in delivering simple and cost effective solutions to complex problems.
i. Experienced in developing business plans and providing variance analysis against those plans.
j. Ability to develop, explain and install new procedures and to alter them as needs change.
5. Personal Attributes :
a. A high level of professionalism.
b. A high level of integrity, honesty and discretion.
c. A level of personal credibility that ensures respect from staff, colleagues, customers and suppliers.
d. The personal strength to be able to stand up to staff, and management, when they want to ignore core financial control requirements.
e. Methodical approach to problem solving, with the ability to analyse complex issues and find solutions.
f. The ability to take the initiative and proactively identify risks and opportunities.
g. The ability to prioritise and ensure delivery against tight deadlines.
h. Good oral and written communication skills.
i. A team player.
j. Self motivated with the ability to motivate others.
k. Ability to take a hands on approach when required.
l. Should come with 12 to 15 years of experience
- Client is the back office for one of the largest marine companies in the world.
- Must be from the BPO / KPO industry with excellent payroll management experience
Education - CA must
Experience - 12 to 16 years
Must have experience in - Payroll management / IT management / Business support
1. Job Purpose:
a. The Head of Finance and Business Support will provide leadership, direction and will be responsible for coordination of all activities within the teams in accordance with the goals and objectives of the organization,
b. Will be required to ensure compliance to the internal and external audit and local and international regulatory standards.
c. The incumbent is invested with a range of responsibilities and authority; while some of these can be delegated, the Head of Finance and Business Support will be accountable for the function.
2. Key Responsibilities :
Staff Management and Development :
a. Direct management of the Finance Manager, Crew Payroll Manager and the IT Manager as well as indirect management of the associated team members.
b. The provision of clear leadership and the promotion of a team culture consistent with both the client organisation and The group company
c. Undertaking Performance Management Reviews for Direct Reports and ensuring that these are completed for the other members of the teams; approving all reviews for the direct reports of the above managers / team leaders.
d. To contribute to the promotion of staff development and training.
e. To build and maintain a high performance culture through effective performance management, communication and coaching of staff and contractors.
Finance and Tax :
a. Ensure that all Finance and Tax processes, policies and procedures are appropriately documented and are fully adhered to, so as to clearly demonstrate a high level of financial control.
b. In conjunction with the Finance Manager complete the annual budgeting / quarterly forecasting processes so as to ensure that the forecasts accurately reflect the projected full year expenditure.
c. Ensure appropriate Board approval of all financial plans.
d. Provide updates, and variance analysis, to the Carnival brands so as to adequately explain any movements in service fees; note the client organisation operates on a cost plus service fee methodology.
e. In conjunction with the Finance Manager ensure an appropriate level of financial reporting and variance analysis is provided to the the client organisation management, on a monthly basis, and the the client organisation Board of Directors on a quarterly basis.
f. Overall management of the the client organisation annual financial audit process, including obtaining sign off from both the The Head office in UK and Corporate CFO's.
g. Provision of analysis and supporting documentation as required by The Head office in UK external auditors.
h. Ensure compliance to all local taxation requirements and the overall management of any tax / transfer pricing assessments.
i. Monthly verification of petty cash and associated balances.
j. Quarterly review of all Balance Sheet reconciliations, as submitted to The Head office in UK.
k. Development of IT solutions to improve the accuracy and efficiency of the budgeting / forecasting processes, always ensuring appropriate cost allocations to each of the Brands.
l. Active support to the Finance Manager in respect of The Head office in UK, or Corporate, Internal Audits; ensuring that resulting action points are followed up and implemented as appropriate.
m. Provide financial support to the COO, the client organisation Operations and the Brands, in respect of any expansion of services offered by the client organisation ION.
n. Ensuring approval from Corporate Treasury, as required, for both loans and investments.
Crew Payroll :
a. Ensure that all Crew Payroll processes, policies and procedures are appropriately documented and are fully adhered to, so as to clearly demonstrate a high level of financial control.
b. Develop, implement and monitor key performance measures as appropriate, ensuring that The Head office in UK has the required level of visibility.
c. Continuous improvement of the SOX Controls associated with Crew Payroll; ensuring 100% compliance.
d. Demonstration of compliance, as is required, by the The Head office in UK SOX Compliance, or Internal Audit, teams; ensuring that resulting action points are followed up and implemented as appropriate.
e. Provision of analysis and supporting documentation as required by The Head office in UK external auditors.
f. In conjunction with the Crew Payroll Manager ensure demonstrably timely and accurate processing of payroll for The Head office in UK crew.
g. Overall responsibility for ensuring good working relationships, and communication, between the Crew Payroll team and the ships, The Head office in UK and the crew.
IT :
a. Management of the IT functions through the IT Manager including IT and Communications infrastructure and vendor management.
b. Ensuring compliance to UK IT policies, processes and standards.
c. Generation of IT Capital Expenditure applications, ensuring the appropriate quotes are obtained.
Legal and Company Secretarial :
a. In conjunction with the Legal Departments of the various brands, update the Service Fee Agreements as required.
b. In conjunction with the Managing Director ensure that appropriate agreements are in place with local vendors including compliance to the Carnival Corporate requirements for vendors interacting with Government Departments.
c. With support of the third party Company Secretary, ensure compliance with the Indian Companies Act and as other local legislation as required.
d. Represent The Head office in UK as a Trustee of the Gratuity Fund.
e. Ensure legal, financial and tax compliance of the Gratuity Fund.
f. Represent the client organisation as a Trustee of the Employees' Gratuity Fund.
3. Internal Stake holders:
a. Board of Directors
b. Finance Department representatives from all brands.
c. Legal representatives from all brands.
d. The Head office in UK SOX and Internal Audit teams.
e. The Head office in UK Reward and Crew Payroll teams.
f. The Head office in UK Tax Director.
g. Corporate CFO and Treasury Departments.
External Stake holders:
a. Company Auditor and Tax Consultant.
b. KPMG Transfer Pricing advisors.
c. The Head office in UK external auditors.
d. Gratuity Fund Auditor and Tax Consultant.
e. Gratuity Fund lawyers.
f. Employees' Gratuity Fund external auditor
g. Company Secretary.
h. Bankers
i. Indian Tax Authorities.
j. National Union of Seafarers India.
k. Local vendors.
4. Skills and Experience :
a. A strong background in Finance and IT.
b. A professional qualification in Finance - CA must .
c. Experience within an international company, with knowledge of international accounting principles.
d. A proven track record of managing and developing a team.
e. Experienced in developing and implementing process and system improvements.
f. A high level of computer literacy and a good knowledge of Microsoft Office packages.
g. Knowledge of Indian income tax requirements.
h. Experienced in delivering simple and cost effective solutions to complex problems.
i. Experienced in developing business plans and providing variance analysis against those plans.
j. Ability to develop, explain and install new procedures and to alter them as needs change.
5. Personal Attributes :
a. A high level of professionalism.
b. A high level of integrity, honesty and discretion.
c. A level of personal credibility that ensures respect from staff, colleagues, customers and suppliers.
d. The personal strength to be able to stand up to staff, and management, when they want to ignore core financial control requirements.
e. Methodical approach to problem solving, with the ability to analyse complex issues and find solutions.
f. The ability to take the initiative and proactively identify risks and opportunities.
g. The ability to prioritise and ensure delivery against tight deadlines.
h. Good oral and written communication skills.
i. A team player.
j. Self motivated with the ability to motivate others.
k. Ability to take a hands on approach when required.
l. Should come with 12 to 15 years of experience
💡 Quick Summary
Seeking a career-building opportunity? The Head | Finance | Business Support | IT|BPO|ITeS|KPO Industry | CA |12|16 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
