Job Description
Head, Financial Markets Data Management Operations-()
Job
:Operations
Primary Location
:Asia-India-Chennai
Other Locations
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Apr/2026, 4:06:17 AM
Unposting Date
:Ongoing
Responsibilities
The role holder is accountable for end-to-end delivery of Financial Markets Data Management Operations, covering all the Financial Markets Products and Regions and the maintenance of various operational risk related controls. Monitor the performance of operations through key metrics such as – regulatory compliance, volumes, productivity, accuracy, service levels, losses/lapses, issues, and risk registers.
Identifying and creating areas of client experience improvement, revenue uplift, enhanced regulatory compliance, competitive advantage, highlighting and resolve trade-offs between competing priorities, as aligned with the COO Financial Markets. Collectively responsible with the FM Operations Management Team for setting Data Management operations strategy, managing performance, and allocating resources across FM business. Accountable and collectively responsible for the setting and governance of infrastructure processes and frameworks for FM Operations for robust compliance and data management controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.
In partnership with COO FM articulate a forward-looking view of business growth, emerging industry trends and regulations to develop data management platform consistent with the Bank's and business' strategic ambition.
Work with Regional & Country COOs to agree regional and local priorities, and resolve issues around the operating model, systems, and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate
Strategy
• Develop the strategic operations direction and roadmap for Data Management Operations function, ensuring close collaboration between the functions to optimize the synergies aligning with the Business Strategy, the Operations Strategy and investment appetite. This should drive regulatory compliance, ops efficiency and deliver client experience improvements
• Mitigate any FM risk of regulatory enforcement and reputational damage and ensure on-going global compliance for all Standard Chartered regions for both current and future regulations
• Build and maintain an active industry presence, contributing to and driving thought leadership across the spectrum of regulatory matters, peers and industry bodies
• Ensure the Data Management Operations and Reconciliations function can successfully manage the increasing volume of business activities
• Significantly increasing the controls and processing scale of FMO data assets to improve client and business outcomes, all the way from onboarding through to settlement data management
• Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets
• Ensure the client experience, internal and external, is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Alignment of activities to support greater standardisation, process efficiency and cost reduction.
• Accountable Executive on strategic Bank programmes delivering strategic bank transformation, managing global governance and investment budgets
Business
• Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams. The term "Product" is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting "internal clients".
• Senior escalation points for external and internal clients and an advisor for all FM clients on operational matters and co-creation on new services
• Support respective businesses in growing Return on Equity, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience; and collecting defects for future improvements.
Processes
• Responsible as the relevant Process and Control owner through the Operational Risk Framework (ORF)
• Manage significant process complexity across all the process steps and controls within the ORF process universe.
• Provide leadership, direction and oversight of critical FM Operations controls and change management processes supporting global regulatory compliance and regulatory risk mitigation standards
• Execute the significant daily volume of daily FM data controls and processes across all global jurisdictions and in multiple asset classes, for all FM reference, legal, processing and market data assets. The FM Operations (FMO) Data Management Team is one of the primary Control Owners for these data assets, enabling accurate transaction booking, pricing, risk management, confirmation, and settlement for millions of FM transactions per year
People & Talent
Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people such that FM Operations is skilled and experienced to deliver its obligations.
• Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Proactive in seeking regular assurance that the FM Operations Teams are performing to an acceptable risk and control standard including outsourced processes and activities within the GBS hubs
• With firm wide Governance members (NFRCs), business leaders and support functions, maintain a strong and appropriate control environment across the relevant business in line with the Risk Management Framework (RMF) and ORF requirements. Ensure the necessary Business Continuity Plans (BCPs) are in place across FMO and periodically tested in accordance with the Group's Business Continuity framework
• Demonstrate an awareness and understanding of the main risks facing the Bank and the role the individual plays in managing them and ensure reasonable steps are taken in managing them.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees in line with the banks policies. Top risks / metrics for escalation to the FM NFRC should include client complaints, material incidents, nostro / suspense breaks, unconfirmed trades, transaction volumes, volume cap breaches and regulatory compliance measures
• Ensure Country/Group Residual Risk is completed to the appropriate scope, quality, and timelines
• Ensure any material issues are escalated directly to the Head of the Financial Markets in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues, client complaints (top tier clients), material hubbing changes (inc org), transfers of activities and/or incremental costs to FM through outsourcing
Governance
• Embed the Group's values and code of conduct in the FM Data Management Operations Team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture
• Ensure compliance with all salient SCB governance frameworks where there are direct touch points with them or any subsequent downstream influence from the FM Data Management Operations Team
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure compliance with internal Outsourcing Policy and Procedures whilst also adhering to local regulatory rules across FM jurisdictions
• Manage the FM Data Management Operations team to budgetary constraints, seeking operational efficiencies to drive the JAWS ratio as directed by Group Finance
• Ensure the appropriate Service Level Agreements (SLAs) and Service Review Meetings (SRMs) are in place between GBS and FMO for any outsourced processes and activities for Data Management Function
• Represent FM Data Management Operations Function at any relevant Group Committees or assign an authorised delegate
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the FM Operations Function to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for: the conduct of individuals in FM Operations team ensuring behaviours set out in the Group Code of Conduct are followed. FM Operations achieving the outcomes set out in the Conduct Principals and Pillars. both direct and indirect/dotted line managers are individually accountable to proactively communicate, collaborate and agree on the conduct ratings of employees.
Key stakeholders
• FM Business Heads
• Finance
• Technology
• Legal & Compliance
Training, licenses, memberships and certifications
• Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
• Business Strategy and Model: – awareness and understanding of the firm's business strategy and model appropriate to the role.
• Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm for Data Management. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
• Financial Analysis and Control: – the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in Data Management Operations and, if necessary, oversee changes in these areas. This role would require 5+ years of relevant experience, covering the implementation of strategy into technology solutions, part of which is operating at the Group level of sizeable international companies, ideally with some time in the finance sector covering FM products. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Business Facilitation
• Manage Change
• Business Governance Support
• Strategy & Business Model
• Service Delivery Operations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Operations
Primary Location
:Asia-India-Chennai
Other Locations
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Apr/2026, 4:06:17 AM
Unposting Date
:Ongoing
Responsibilities
The role holder is accountable for end-to-end delivery of Financial Markets Data Management Operations, covering all the Financial Markets Products and Regions and the maintenance of various operational risk related controls. Monitor the performance of operations through key metrics such as – regulatory compliance, volumes, productivity, accuracy, service levels, losses/lapses, issues, and risk registers.
Identifying and creating areas of client experience improvement, revenue uplift, enhanced regulatory compliance, competitive advantage, highlighting and resolve trade-offs between competing priorities, as aligned with the COO Financial Markets. Collectively responsible with the FM Operations Management Team for setting Data Management operations strategy, managing performance, and allocating resources across FM business. Accountable and collectively responsible for the setting and governance of infrastructure processes and frameworks for FM Operations for robust compliance and data management controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.
In partnership with COO FM articulate a forward-looking view of business growth, emerging industry trends and regulations to develop data management platform consistent with the Bank's and business' strategic ambition.
Work with Regional & Country COOs to agree regional and local priorities, and resolve issues around the operating model, systems, and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate
Strategy
• Develop the strategic operations direction and roadmap for Data Management Operations function, ensuring close collaboration between the functions to optimize the synergies aligning with the Business Strategy, the Operations Strategy and investment appetite. This should drive regulatory compliance, ops efficiency and deliver client experience improvements
• Mitigate any FM risk of regulatory enforcement and reputational damage and ensure on-going global compliance for all Standard Chartered regions for both current and future regulations
• Build and maintain an active industry presence, contributing to and driving thought leadership across the spectrum of regulatory matters, peers and industry bodies
• Ensure the Data Management Operations and Reconciliations function can successfully manage the increasing volume of business activities
• Significantly increasing the controls and processing scale of FMO data assets to improve client and business outcomes, all the way from onboarding through to settlement data management
• Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets
• Ensure the client experience, internal and external, is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Alignment of activities to support greater standardisation, process efficiency and cost reduction.
• Accountable Executive on strategic Bank programmes delivering strategic bank transformation, managing global governance and investment budgets
Business
• Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams. The term "Product" is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting "internal clients".
• Senior escalation points for external and internal clients and an advisor for all FM clients on operational matters and co-creation on new services
• Support respective businesses in growing Return on Equity, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience; and collecting defects for future improvements.
Processes
• Responsible as the relevant Process and Control owner through the Operational Risk Framework (ORF)
• Manage significant process complexity across all the process steps and controls within the ORF process universe.
• Provide leadership, direction and oversight of critical FM Operations controls and change management processes supporting global regulatory compliance and regulatory risk mitigation standards
• Execute the significant daily volume of daily FM data controls and processes across all global jurisdictions and in multiple asset classes, for all FM reference, legal, processing and market data assets. The FM Operations (FMO) Data Management Team is one of the primary Control Owners for these data assets, enabling accurate transaction booking, pricing, risk management, confirmation, and settlement for millions of FM transactions per year
People & Talent
Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people such that FM Operations is skilled and experienced to deliver its obligations.
• Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Proactive in seeking regular assurance that the FM Operations Teams are performing to an acceptable risk and control standard including outsourced processes and activities within the GBS hubs
• With firm wide Governance members (NFRCs), business leaders and support functions, maintain a strong and appropriate control environment across the relevant business in line with the Risk Management Framework (RMF) and ORF requirements. Ensure the necessary Business Continuity Plans (BCPs) are in place across FMO and periodically tested in accordance with the Group's Business Continuity framework
• Demonstrate an awareness and understanding of the main risks facing the Bank and the role the individual plays in managing them and ensure reasonable steps are taken in managing them.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees in line with the banks policies. Top risks / metrics for escalation to the FM NFRC should include client complaints, material incidents, nostro / suspense breaks, unconfirmed trades, transaction volumes, volume cap breaches and regulatory compliance measures
• Ensure Country/Group Residual Risk is completed to the appropriate scope, quality, and timelines
• Ensure any material issues are escalated directly to the Head of the Financial Markets in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues, client complaints (top tier clients), material hubbing changes (inc org), transfers of activities and/or incremental costs to FM through outsourcing
Governance
• Embed the Group's values and code of conduct in the FM Data Management Operations Team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture
• Ensure compliance with all salient SCB governance frameworks where there are direct touch points with them or any subsequent downstream influence from the FM Data Management Operations Team
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure compliance with internal Outsourcing Policy and Procedures whilst also adhering to local regulatory rules across FM jurisdictions
• Manage the FM Data Management Operations team to budgetary constraints, seeking operational efficiencies to drive the JAWS ratio as directed by Group Finance
• Ensure the appropriate Service Level Agreements (SLAs) and Service Review Meetings (SRMs) are in place between GBS and FMO for any outsourced processes and activities for Data Management Function
• Represent FM Data Management Operations Function at any relevant Group Committees or assign an authorised delegate
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the FM Operations Function to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for: the conduct of individuals in FM Operations team ensuring behaviours set out in the Group Code of Conduct are followed. FM Operations achieving the outcomes set out in the Conduct Principals and Pillars. both direct and indirect/dotted line managers are individually accountable to proactively communicate, collaborate and agree on the conduct ratings of employees.
Key stakeholders
• FM Business Heads
• Finance
• Technology
• Legal & Compliance
Training, licenses, memberships and certifications
• Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
• Business Strategy and Model: – awareness and understanding of the firm's business strategy and model appropriate to the role.
• Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm for Data Management. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
• Financial Analysis and Control: – the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in Data Management Operations and, if necessary, oversee changes in these areas. This role would require 5+ years of relevant experience, covering the implementation of strategy into technology solutions, part of which is operating at the Group level of sizeable international companies, ideally with some time in the finance sector covering FM products. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Business Facilitation
• Manage Change
• Business Governance Support
• Strategy & Business Model
• Service Delivery Operations
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Head| Financial Markets Data Management Operations position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
