Head | GRU

Head – GRU

From 8 to 13 year(s) of experience

₹ Not Disclosed by Recruiter

Mumbai

or

Job Description

Roles and Responsibilities

1 Ensuring the Bank is compliant with regulatory & internal guidelines on overall scope of Services.

2 Ensuring new regulations are implemented across services

3 Work closely on escalated complaints from regulator to determine the efficacy of processes and

controls

4 Translate all new/updated Services related regulations into actionable items

5 Ensure that all teams have implemented the guidelines in line with internal compliance standards based

on external regulatory requirements

6 Ensure the Bank is compliant with all regulatory circulars covering Customer Services

7 Facilitating and monitoring Banking Ombudsman actionable, Ad hoc requirements – RBI, BO, SEBI, IRDA

8 Ensuring Regulatory Reporting viz Annually, Half yearly and Quarterly reporting as per RBI /IRDA

regulations RBS Tranche I, IA, III

+ Review & approval of all existing / new product notes from regulatory & Customer Service standpoint as

per defined frequency

10 Ensuring appropriate responses to complaints received from regulator within timeline

Role:Service Delivery Leader

Salary: Not Disclosed by Recruiter

Industry:Banking

Department:Customer Success, Service & Operations

Role Category:Service Delivery

Employment Type:Full Time, Permanent

Key Skills

GRU

Education

UG:Any Graduate

Company Profile

SKILLVENTORY

RPO

Contact Company:SKILLVENTORY