Job Description
Head HR, CCIB India-(2300002+48)
Job
:Operations
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Feb/2026, 12:37:58 AM
Unposting Date
:Ongoing
Role Responsibilities
The role holder will be the interface between business and HR and will be responsible for formulating and delivering the relevant HR agenda for Client Coverage, India, creating an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction. Partnering with relevant business heads, senior managers, functional partners and stakeholders, the role holder will drive and enable sustainable business performance. The role holder will need to manage people processes, ensuring levels of capabilities and performance are aligned with current and future business requirements and deliver appropriate and relevant HR advice, ensuring that this is in line with the overarching business strategy, governance processes and risk appetite.
Strategy
• Partner with the relevant senior managers, business heads, functional heads and stakeholder to drive and enable sustainable business performance.
• Create an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction in order to enhance capability and mitigate people-related risks.
• Ensure high performance and consistent delivery of the relevant people agenda across Client Coverage through building effective working relationships with HR colleagues and key stakeholders across the business.
• Manage people processes (performance, reward, resourcing and talent) to ensure levels of capabilities and performance satisfy current and future requirements of the business.
• Formulate and deliver the relevant Country HR agenda for Client Coverage, India.
• Ensure that the Country HR agenda for Client Coverage is well aligned with the Global HR agenda for Client Coverage.
• Deliver appropriate and relevant HR advice, ensuring that this is aligned to the overarching business strategy, governance processes and risk appetite.
• Develop the HR strategy and people priorities that enable sustainable performance and growth of Client Coverage across the Country.
• Identify, prioritise and build organisational capabilities, processes and behaviours to drive the Country wide Client Coverage strategy.
• Continuously review the relevant operating models to align these with the overall business strategy, using all available data to assess effectiveness and securing resolution to points of misalignment.
Business Partnership
• Proactively form credible relationships to influence relevant decision-making.
• Provide support, engage with and coach relevant stakeholders in configuring and deploying people policies, processes and products to drive business performance and engagement.
• Act as a change agent and key enabler in driving global and/or Client Coverage specific change initiatives with stakeholders and wider teams.
• Drive and coordinate ad hoc projects and deliverables that relate to the Client Coverage people agenda.
• Drive Country wide performance and measurement requirements to support business deliverables.
• Lead Country People Forums for Client Coverage, in line with business needs.
• Collaborate with relevant HR stakeholders on all people related matters across Client Coverage (e.g. P3, Talent Management and Mobility) to drive consistency of functional strategies, processes and messages at country level.
• Represent and champion HR in all interactions with business stakeholders, and in turn represent the Client Coverage agenda and priorities to the wider HR Community as well as provide insight and context into global HR product and process design and development.
Processes
• Continuously improve the operational efficiency and effectiveness of processes (e.g. salary/bonus review, talent management processes, recruitment processes) as they relate to Client Coverage and the HR function.
• Ensure effective management of operational risks within the role remit and compliance with applicable internal policies, and external laws and regulation.
Risk Management
• Understand the risk and control environment in HR's area of responsibility, driving rectification, as required
• Understand and help manage the people-related risk profile of Client Coverage, including operational and reputational risk, to Group Standards
• Co-ordinate global and major thematic risk & control responses within Client Coverage as part of the global process
• Provide oversight of complex employee relations issues involving senior people, significant litigation, and high profile or broad business issues
• Support the effective implementation of the Risk Management framework within the role remit
• Ensure effective processes are in place to identify, manage, monitor and report risk
Governance
• Embed the Group's values and code of conduct, as it relates to the role remit, to ensure that adherence to the highest standards of ethics, and compliance with relevant policies, processes and regulations form part of the culture.
• Engage with relevant audit report findings across Client Coverage ensure feedback is acted upon
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team]to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Country Heads Client Coverage
• Client Coverage India Top Team
• Management Group colleagues
• Global Business Management Group members
• Selected partners, including CEOs
• Regional and Country HR Heads
• Global HR Business Partners, Regional HR Business Partners
• HR Product owners and specialists
• Function Heads
• Partners aligned to Client Coverage in Risk, Legal & Compliance, Finance and Group Technology and Operations
Other Responsibilities
Please note, the below 'Essential' and 'Desirable' attributes have been stipulated as being guidelines for the role but have the scope to change depending on the country in question. Successful candidates will need to have some understanding/experience in all areas and have strength in at least one of these areas.
• Significant experience of being an HR Business Partner
• Knowledge of financial services
• Strong understanding of business function including key products, key roles, operating model and strategic agenda
• Understanding of financials (e.g. interpreting financial statements, budgeting, project accounting)
• Proven experience of designing and delivering an HR agenda in line with Business and People priorities
• Knowledge of change management and driving organisational effectiveness
• Excellent knowledge and understanding of various HR products and how to implement them across the country and globally.
• Understanding and practical experience of managing high complexity employee relations/change management activities e.g. restructuring, M&A, managing redundancies
• Knowledge of the latest HR trends, best practices and how to successfully apply them
• Previous experience of managing teams
• Training, licenses, memberships and certifications
• MBA OR Relevant Master's degree Graduate with minimum 15+ years of Relevant Experience in Human Resourcing
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Technical Competency Name: Proficiency Levels
• Human Resourcing
• People Management Advanced
• Business Partnering Expert
• Decision Making Advanced
• Stakeholder Management Advanced
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Operations
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:10/Feb/2026, 12:37:58 AM
Unposting Date
:Ongoing
Role Responsibilities
The role holder will be the interface between business and HR and will be responsible for formulating and delivering the relevant HR agenda for Client Coverage, India, creating an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction. Partnering with relevant business heads, senior managers, functional partners and stakeholders, the role holder will drive and enable sustainable business performance. The role holder will need to manage people processes, ensuring levels of capabilities and performance are aligned with current and future business requirements and deliver appropriate and relevant HR advice, ensuring that this is in line with the overarching business strategy, governance processes and risk appetite.
Strategy
• Partner with the relevant senior managers, business heads, functional heads and stakeholder to drive and enable sustainable business performance.
• Create an effective, efficient organisation where maximising performance and engagement is at the heart of every interaction in order to enhance capability and mitigate people-related risks.
• Ensure high performance and consistent delivery of the relevant people agenda across Client Coverage through building effective working relationships with HR colleagues and key stakeholders across the business.
• Manage people processes (performance, reward, resourcing and talent) to ensure levels of capabilities and performance satisfy current and future requirements of the business.
• Formulate and deliver the relevant Country HR agenda for Client Coverage, India.
• Ensure that the Country HR agenda for Client Coverage is well aligned with the Global HR agenda for Client Coverage.
• Deliver appropriate and relevant HR advice, ensuring that this is aligned to the overarching business strategy, governance processes and risk appetite.
• Develop the HR strategy and people priorities that enable sustainable performance and growth of Client Coverage across the Country.
• Identify, prioritise and build organisational capabilities, processes and behaviours to drive the Country wide Client Coverage strategy.
• Continuously review the relevant operating models to align these with the overall business strategy, using all available data to assess effectiveness and securing resolution to points of misalignment.
Business Partnership
• Proactively form credible relationships to influence relevant decision-making.
• Provide support, engage with and coach relevant stakeholders in configuring and deploying people policies, processes and products to drive business performance and engagement.
• Act as a change agent and key enabler in driving global and/or Client Coverage specific change initiatives with stakeholders and wider teams.
• Drive and coordinate ad hoc projects and deliverables that relate to the Client Coverage people agenda.
• Drive Country wide performance and measurement requirements to support business deliverables.
• Lead Country People Forums for Client Coverage, in line with business needs.
• Collaborate with relevant HR stakeholders on all people related matters across Client Coverage (e.g. P3, Talent Management and Mobility) to drive consistency of functional strategies, processes and messages at country level.
• Represent and champion HR in all interactions with business stakeholders, and in turn represent the Client Coverage agenda and priorities to the wider HR Community as well as provide insight and context into global HR product and process design and development.
Processes
• Continuously improve the operational efficiency and effectiveness of processes (e.g. salary/bonus review, talent management processes, recruitment processes) as they relate to Client Coverage and the HR function.
• Ensure effective management of operational risks within the role remit and compliance with applicable internal policies, and external laws and regulation.
Risk Management
• Understand the risk and control environment in HR's area of responsibility, driving rectification, as required
• Understand and help manage the people-related risk profile of Client Coverage, including operational and reputational risk, to Group Standards
• Co-ordinate global and major thematic risk & control responses within Client Coverage as part of the global process
• Provide oversight of complex employee relations issues involving senior people, significant litigation, and high profile or broad business issues
• Support the effective implementation of the Risk Management framework within the role remit
• Ensure effective processes are in place to identify, manage, monitor and report risk
Governance
• Embed the Group's values and code of conduct, as it relates to the role remit, to ensure that adherence to the highest standards of ethics, and compliance with relevant policies, processes and regulations form part of the culture.
• Engage with relevant audit report findings across Client Coverage ensure feedback is acted upon
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team]to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Country Heads Client Coverage
• Client Coverage India Top Team
• Management Group colleagues
• Global Business Management Group members
• Selected partners, including CEOs
• Regional and Country HR Heads
• Global HR Business Partners, Regional HR Business Partners
• HR Product owners and specialists
• Function Heads
• Partners aligned to Client Coverage in Risk, Legal & Compliance, Finance and Group Technology and Operations
Other Responsibilities
Please note, the below 'Essential' and 'Desirable' attributes have been stipulated as being guidelines for the role but have the scope to change depending on the country in question. Successful candidates will need to have some understanding/experience in all areas and have strength in at least one of these areas.
• Significant experience of being an HR Business Partner
• Knowledge of financial services
• Strong understanding of business function including key products, key roles, operating model and strategic agenda
• Understanding of financials (e.g. interpreting financial statements, budgeting, project accounting)
• Proven experience of designing and delivering an HR agenda in line with Business and People priorities
• Knowledge of change management and driving organisational effectiveness
• Excellent knowledge and understanding of various HR products and how to implement them across the country and globally.
• Understanding and practical experience of managing high complexity employee relations/change management activities e.g. restructuring, M&A, managing redundancies
• Knowledge of the latest HR trends, best practices and how to successfully apply them
• Previous experience of managing teams
• Training, licenses, memberships and certifications
• MBA OR Relevant Master's degree Graduate with minimum 15+ years of Relevant Experience in Human Resourcing
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Technical Competency Name: Proficiency Levels
• Human Resourcing
• People Management Advanced
• Business Partnering Expert
• Decision Making Advanced
• Stakeholder Management Advanced
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Head HR| CCIB India position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
