Job Description
JOB PURPOSE
India BSC Head of HR and Communications serves as the strategic human resources advisor for the Head of BSC.
This position leads the development and execution of the strategic and operational people plan, including organizational design, culture creation and maintenance, policies and practices for resourcing, developing capability, Industrial/Employee relations, the development of the HR plan and budget for the India BSC organization. As a member of the Leadership Team, the HR leader plays a critical role in building the capability and standards of the BSC, and will support the development of the BSC by developing the BSC organization and culture to deliver an aligned strategic business and people agenda.
This position reports to AMH BSC India CEO.
2. PRINCIPAL ACCOUNTABILITIES
Accountabilities Major Activities
HR Strategy and Enablement
- Lead the HR activities for the Business Service Center in compliance with AMH's HR policies and procedures
- Provide strategic guidance to the BSC Head team on HR processes and activities, including the development of center-specific procedures
- Develop long-term (2-3 years) resourcing plans, using frameworks and tools to identify the current and future organizational capability requirements for an operational area.
- Facilitate workforce planning discussions with the BSC leadership team in alignment with BSC's strategic objectives; responsible for delivering and giving insights on People KPIs (e.g., retention, capability building, workforce cost vs. budgeted, etc.)
- Manage all employee transitions and employee relations activities, partnering with the Global HR team and other HR Business Partners
- Facilitate and manage all HR enablement activities for the BSC including compensation, recruiting, employee relations, etc.
- Ensure financial targets related to People are met (adherence to compensation and benefit structures, recruiting budget, learning budget, etc.)
2. Talent Management
- Lead the development of the talent management strategy for the organization including resourcing and retention and capability development.
- Design and define career paths for positions within the Business Service Center that include career growth opportunities
- Develop and manage the performance appraisal process for the Service Center
- Design, develop and implement the Service Center's recognition program
- Develop the Center's recruiting strategy and define the Center's annual recruiting plan and hire high performing talent for the BSC
- Manage the learning strategy for the Service Center, including the coordination of learning planning and delivery
- Responsible for ensuring onboarding activities are completed for new joiners to the Center
- Facilitate organization design activities for the Center including job and team design activities; ensure spans of control adherence
- Develop the resourcing and retention strategy within the BSC.
- Diagnose ongoing learning and development requirements and identify and address current capability gaps.
- Develop employee policies that support the BSC operation, influencing main policy where appropriate.
Change Management and Communications
- Develop and manage the BSC's annual communication plan
- Collaborate with Group Communications to develop and execute communication events for the Center as needed
- Manage the change management and workforce transition activities for the BSC
People management
- Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including:
- Plan, assign and direct work.
- Appraise performance; provide feedback and coaching, and reward and discipline employees.
- Provide opportunities for learning and self-development, and facilitate the development of technical competencies
India BSC Head of HR and Communications serves as the strategic human resources advisor for the Head of BSC.
This position leads the development and execution of the strategic and operational people plan, including organizational design, culture creation and maintenance, policies and practices for resourcing, developing capability, Industrial/Employee relations, the development of the HR plan and budget for the India BSC organization. As a member of the Leadership Team, the HR leader plays a critical role in building the capability and standards of the BSC, and will support the development of the BSC by developing the BSC organization and culture to deliver an aligned strategic business and people agenda.
This position reports to AMH BSC India CEO.
2. PRINCIPAL ACCOUNTABILITIES
Accountabilities Major Activities
HR Strategy and Enablement
- Lead the HR activities for the Business Service Center in compliance with AMH's HR policies and procedures
- Provide strategic guidance to the BSC Head team on HR processes and activities, including the development of center-specific procedures
- Develop long-term (2-3 years) resourcing plans, using frameworks and tools to identify the current and future organizational capability requirements for an operational area.
- Facilitate workforce planning discussions with the BSC leadership team in alignment with BSC's strategic objectives; responsible for delivering and giving insights on People KPIs (e.g., retention, capability building, workforce cost vs. budgeted, etc.)
- Manage all employee transitions and employee relations activities, partnering with the Global HR team and other HR Business Partners
- Facilitate and manage all HR enablement activities for the BSC including compensation, recruiting, employee relations, etc.
- Ensure financial targets related to People are met (adherence to compensation and benefit structures, recruiting budget, learning budget, etc.)
2. Talent Management
- Lead the development of the talent management strategy for the organization including resourcing and retention and capability development.
- Design and define career paths for positions within the Business Service Center that include career growth opportunities
- Develop and manage the performance appraisal process for the Service Center
- Design, develop and implement the Service Center's recognition program
- Develop the Center's recruiting strategy and define the Center's annual recruiting plan and hire high performing talent for the BSC
- Manage the learning strategy for the Service Center, including the coordination of learning planning and delivery
- Responsible for ensuring onboarding activities are completed for new joiners to the Center
- Facilitate organization design activities for the Center including job and team design activities; ensure spans of control adherence
- Develop the resourcing and retention strategy within the BSC.
- Diagnose ongoing learning and development requirements and identify and address current capability gaps.
- Develop employee policies that support the BSC operation, influencing main policy where appropriate.
Change Management and Communications
- Develop and manage the BSC's annual communication plan
- Collaborate with Group Communications to develop and execute communication events for the Center as needed
- Manage the change management and workforce transition activities for the BSC
People management
- Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including:
- Plan, assign and direct work.
- Appraise performance; provide feedback and coaching, and reward and discipline employees.
- Provide opportunities for learning and self-development, and facilitate the development of technical competencies
💡 Quick Summary
Seeking a career-building opportunity? The Head | HR Communications | BPO|New position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
