Job Description
Role Twin Role :
BPO Head / IT Head
Reporting To Management
Designation - Commensurate with experience and skills
Team Members (if any) - BPO & IT Team
Place of Posting - Seepz, Mumbai
Edu. Qualification - BE / B.Tech. / B.Sc. or an equivalent degree. MBA (Systems) preferred Language Proficiency Hindi / Gujarati / English
Professional Certification (pref.) - PMP Certification, Network Engineering
Industry Preference - BPO / Outsourcing
Years of Experience Atleast : 10 - 15 yrs. Past Exp (preferred but not mandatory)
• Managing IT of a Gems &Jewelley Unit as Head BPO Unit Head IT Head
• Ownership will need to think and act like an owner; all plans & actions must be reflective of complete ownership of responsibilities,selfstarter
Key Deliverables:
BPO Unit Head:
• To supervise and monitor ongoing Projects, Delivery Quality & schedules and Administration as Unit Head
• Business development, Client Relationship Management, Customer Satisfaction Management
• To establish clear communication channels with internal stakeholders on an ongoing basis, define and document SLAs
• To directly monitor and contribute towards efficiency parameters like Cost, Optimization of material, resources & process, QC /testing and delivery time
• To ensure timely billing and realization for cashflow management and business viability
• To develop and implement scalable, efficient and agile IT & network systems & processes that can be flexible enough to adapt to fastchanging customer / market expectations and evolving technology without compromising security
• To establish a work culture of trust, selfdiscipline and transparency with help of clear communication with all stakeholders, staff (regular and temporary), vendor partners
• Ensuring 100% compliance with all statutory / legal requirements as well as Industry / Customer specific needs
• To institutionalize Systems and Process orientation with the help of Standard Operating Procedures, Policy & Process Manuals,
• Delegation of Authority and nurturing a capable team of future leaders
• Internal Group entity management and keypersonnel Top Management
Competencies / Skills Required :
People Management - should be able to connect with staff across levels, invest in developing & nurturing good teams
Communication skills - must have excellent written / verbal communication
Interpersonal relationship, negotiation and influencing skills
Result-orientation - ideal candidate will never lose sight of expected results while working at micro & macro level
• Gems and Jewelry sector experience preferred
• Systems and Process orientation
• Inquisitive nature to seek new leading edge technologies and how it can help group companies
• May need to work at odd hours due to US clientele
• Vendor partners / service providers
• Business development, Client Relationship Management, Customer Satisfaction Management
• To Head the IT and Networking infrastructure for entities under the India group umbrella
• Define, document and implement IT Policy and Processes, IT Risk Mitigation and Crisis Management / Business Continuity Policy as a custodian
• To monitor the matters of licensing, IT compliances, IT Security, Data Storage, Document Management, process automation and keep the management suitably informed
• To define parameters for System uptime / availability, System efficiency and continuous monitoring
• Vendor management (Hardware / Software / Technology / Licensing / ERP / Connectivity)
• To partner with the business in special projects like technology changeover, M & A, system migrations, automation
• To develop and define a current Vs future map of IT, Network and Technology requirements of group entities
• To evolve a system of periodic audit & review of IT, Network and Technology backbone of the entities and conduct gapanalysis
• To ensure timely billing and realization for cashflow management and business viability
BPO Head / IT Head
Reporting To Management
Designation - Commensurate with experience and skills
Team Members (if any) - BPO & IT Team
Place of Posting - Seepz, Mumbai
Edu. Qualification - BE / B.Tech. / B.Sc. or an equivalent degree. MBA (Systems) preferred Language Proficiency Hindi / Gujarati / English
Professional Certification (pref.) - PMP Certification, Network Engineering
Industry Preference - BPO / Outsourcing
Years of Experience Atleast : 10 - 15 yrs. Past Exp (preferred but not mandatory)
• Managing IT of a Gems &Jewelley Unit as Head BPO Unit Head IT Head
• Ownership will need to think and act like an owner; all plans & actions must be reflective of complete ownership of responsibilities,selfstarter
Key Deliverables:
BPO Unit Head:
• To supervise and monitor ongoing Projects, Delivery Quality & schedules and Administration as Unit Head
• Business development, Client Relationship Management, Customer Satisfaction Management
• To establish clear communication channels with internal stakeholders on an ongoing basis, define and document SLAs
• To directly monitor and contribute towards efficiency parameters like Cost, Optimization of material, resources & process, QC /testing and delivery time
• To ensure timely billing and realization for cashflow management and business viability
• To develop and implement scalable, efficient and agile IT & network systems & processes that can be flexible enough to adapt to fastchanging customer / market expectations and evolving technology without compromising security
• To establish a work culture of trust, selfdiscipline and transparency with help of clear communication with all stakeholders, staff (regular and temporary), vendor partners
• Ensuring 100% compliance with all statutory / legal requirements as well as Industry / Customer specific needs
• To institutionalize Systems and Process orientation with the help of Standard Operating Procedures, Policy & Process Manuals,
• Delegation of Authority and nurturing a capable team of future leaders
• Internal Group entity management and keypersonnel Top Management
Competencies / Skills Required :
People Management - should be able to connect with staff across levels, invest in developing & nurturing good teams
Communication skills - must have excellent written / verbal communication
Interpersonal relationship, negotiation and influencing skills
Result-orientation - ideal candidate will never lose sight of expected results while working at micro & macro level
• Gems and Jewelry sector experience preferred
• Systems and Process orientation
• Inquisitive nature to seek new leading edge technologies and how it can help group companies
• May need to work at odd hours due to US clientele
• Vendor partners / service providers
• Business development, Client Relationship Management, Customer Satisfaction Management
• To Head the IT and Networking infrastructure for entities under the India group umbrella
• Define, document and implement IT Policy and Processes, IT Risk Mitigation and Crisis Management / Business Continuity Policy as a custodian
• To monitor the matters of licensing, IT compliances, IT Security, Data Storage, Document Management, process automation and keep the management suitably informed
• To define parameters for System uptime / availability, System efficiency and continuous monitoring
• Vendor management (Hardware / Software / Technology / Licensing / ERP / Connectivity)
• To partner with the business in special projects like technology changeover, M & A, system migrations, automation
• To develop and define a current Vs future map of IT, Network and Technology requirements of group entities
• To evolve a system of periodic audit & review of IT, Network and Technology backbone of the entities and conduct gapanalysis
• To ensure timely billing and realization for cashflow management and business viability
💡 Quick Summary
Seeking a career-building opportunity? The Head | IT Infrastructure BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
