Job Description
Job description
We are recruiting for the newly opened art’otel London Hoxton: Head Luggage Porter / Lobby Manager
Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.
As our Head Luggage Porter / Lobby Manager, you will receive:
• Salary: £30,240 per annum plus Incentives
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental Productivity & service Incentive Scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training
As a Master of your Craft, you will…
• Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, and shopping).
• Ensure repeat and VIP guests are receiving appropriate service and ensure their requests are carried out
• Ensure guest experience porters & doorperson team effectively handle guest requests and adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Assist with department management & development through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of their teams - close liaison in terms of spot checks, and regular meetings as required
• Improve service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Welcome all guests who come to the hotel and ensure they are fully informed about events at the hotel and work closely with F&B and M&E outlets
• Ensure the hotel entrance is always covered
• Ensure awareness of everything happening in the hotel and which areas and direct every guest accordingly
• Create a welcoming atmosphere and personalised service for each external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback
If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
We are recruiting for the newly opened art’otel London Hoxton: Head Luggage Porter / Lobby Manager
Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.
As our Head Luggage Porter / Lobby Manager, you will receive:
• Salary: £30,240 per annum plus Incentives
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental Productivity & service Incentive Scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training
As a Master of your Craft, you will…
• Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, and shopping).
• Ensure repeat and VIP guests are receiving appropriate service and ensure their requests are carried out
• Ensure guest experience porters & doorperson team effectively handle guest requests and adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Assist with department management & development through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of their teams - close liaison in terms of spot checks, and regular meetings as required
• Improve service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Welcome all guests who come to the hotel and ensure they are fully informed about events at the hotel and work closely with F&B and M&E outlets
• Ensure the hotel entrance is always covered
• Ensure awareness of everything happening in the hotel and which areas and direct every guest accordingly
• Create a welcoming atmosphere and personalised service for each external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback
If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
💡 Quick Summary
Seeking a career-building opportunity? The Head Luggage Porter position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
