Job Description
Job : Retail Banking
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 28/Jul/2026, 2:36:48 AM
Unposting Date : 2+/Jul/2026, 5:5+:00 PM
The Role Responsibilities
Strategy
Develop and execute on short term and long-term business strategy to build competitive advantage and gain retail business market share for NR.
Deliver profitable income growth and be held accountable to achieve sustainable growth in this segment.
Enable new liability business growth through Strategic Initiatives and behaviour.
Business
Driving penetration of all liability and wealth products; SA, TD, FX, IS, INS, FAS
Sourcing guidelines, Channel contribution, sourcing city strategy, headcount and productivity metrics, new booking quality and portfolio shape.
Drive portfolio activities to improve profitability as well as balance.
Managing portfolio revenue and book through balance build programs.
Identify sourcing trends across channels and take corrective measures as necessary.
Implement strategies / campaigns for higher product mix, resource activation and cross sell in new branches / channels.
Work in close coordination with Product teams for new initiatives and process updates.
Formulate, cascade and drive NFI and NII product budgets across channels.
Jointly frame and launch sales contests with products / segments to drive sales KPI’s and productivity of the sales team(s) across channels.
Be the face for the country for most Group interactions on the segments.
Develop Customer Value Proposition, service and relationship management experience that is distinctive, market-leading and scalable, while being consistent with the global strategy and framework.
Create tools, enablers, insights leveraging digital and analytics for client and frontline facing teams.
Position the segment internally and externally.
Coordination with all product and function groups related to all aspects with regards to the segment.
Primary responsible to grow qualified clients, drive Cross sell, wealth active and portfolio management.
Handle the frontline coverage model across RMs, Acqui, Sky, etc.
Key project management and end to end driving and tracking which are strategically aligned to business
Close engagement with Analytics, Digital, Marketing and Service to support Affluent growth, part of team that launched several innovations for Resident and cross-leveraging synergies.
Working across Segments and Retail Products for proposition development across clients and staff, close working with Learning Team and HR on talent projects, close working with Wealth on proposition, activation campaigns, comms, webinars, contests and drives. Segment support to multiple channels such as Acquisition, Sky and VRM.
Work with CABM on developing brand and market positioning through media coverage and marketing / brand / digital coverage
Develop innovations with assistance of digital teams.
Determine the optimal balance of branch and other channel usage, and in collaboration with the country team ensure plans are developed and implemented to drive new business sales and Assets Under Management (AUM), across all product groups.
Collaborate with country / region Risk, GTO and Product Heads to develop and enhance optimal mix of products holdings and bundled solutions, customised to segmented customer portfolio, consistent with the global framework.
Add new clients, enhance pipeline processes, and improve cross-sell and effective tail management to achieve greater productivity and market penetration.
Introduce and drive bundled solutions that deepen relationships and address client needs by improving levels of capability and productivity as well as process efficiency.
In conjunction with Country Head, build, lead and up tier the segments team and ensure that they work effectively with all partners and stakeholders (Risk, Branches, Ops, CSG, L&C, FCR, etc).
Enhance the bench strength and capability of the team through developing and implementing an integrated people strategy. Work with business teams and business HR in determining key HR levers and standards on the RM workforce focusing on hiring, onboarding, training, coaching, scorecard and rewards, engagement and leadership development and capacity planning.
People and Talent
Lead through example and build culture of collaboration across teams.
Employ, engage, and develop high quality talent with succession planning for critical roles.
Partner with HR and create robust development program for product and teams in line with changing banking landscape.
Risk Management
Discipline in HR and training related matters, Operational Risk Standards.
Attend training, acquire knowledge and apply to job function requirements.
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements.
Ensure CDD, MLP and TCF diligence and adherence to operational risk controls and procedures in day-to-day management.
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices.
Ensure no adverse findings in internal / external audit, governance and compliance review.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Zero tolerance of risk and compliance breaches.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the NRI India team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
All Business units
Sales
Segments
Products
Compliance
Marketing
Digital Banking
Other Responsibilities
Customers
Affluent / Mass Market, Emerging affluent and Affluent new to bank clientele and Key Corporates (if mandated)
Business Targets
As mentioned in Job Objective
Our Ideal Candidate
Graduation or Post graduation with min 15 years of experience required.
Role Specific Technical Competencies
MS Office and products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Mumbai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 28/Jul/2026, 2:36:48 AM
Unposting Date : 2+/Jul/2026, 5:5+:00 PM
The Role Responsibilities
Strategy
Develop and execute on short term and long-term business strategy to build competitive advantage and gain retail business market share for NR.
Deliver profitable income growth and be held accountable to achieve sustainable growth in this segment.
Enable new liability business growth through Strategic Initiatives and behaviour.
Business
Driving penetration of all liability and wealth products; SA, TD, FX, IS, INS, FAS
Sourcing guidelines, Channel contribution, sourcing city strategy, headcount and productivity metrics, new booking quality and portfolio shape.
Drive portfolio activities to improve profitability as well as balance.
Managing portfolio revenue and book through balance build programs.
Identify sourcing trends across channels and take corrective measures as necessary.
Implement strategies / campaigns for higher product mix, resource activation and cross sell in new branches / channels.
Work in close coordination with Product teams for new initiatives and process updates.
Formulate, cascade and drive NFI and NII product budgets across channels.
Jointly frame and launch sales contests with products / segments to drive sales KPI’s and productivity of the sales team(s) across channels.
Be the face for the country for most Group interactions on the segments.
Develop Customer Value Proposition, service and relationship management experience that is distinctive, market-leading and scalable, while being consistent with the global strategy and framework.
Create tools, enablers, insights leveraging digital and analytics for client and frontline facing teams.
Position the segment internally and externally.
Coordination with all product and function groups related to all aspects with regards to the segment.
Primary responsible to grow qualified clients, drive Cross sell, wealth active and portfolio management.
Handle the frontline coverage model across RMs, Acqui, Sky, etc.
Key project management and end to end driving and tracking which are strategically aligned to business
Close engagement with Analytics, Digital, Marketing and Service to support Affluent growth, part of team that launched several innovations for Resident and cross-leveraging synergies.
Working across Segments and Retail Products for proposition development across clients and staff, close working with Learning Team and HR on talent projects, close working with Wealth on proposition, activation campaigns, comms, webinars, contests and drives. Segment support to multiple channels such as Acquisition, Sky and VRM.
Work with CABM on developing brand and market positioning through media coverage and marketing / brand / digital coverage
Develop innovations with assistance of digital teams.
Determine the optimal balance of branch and other channel usage, and in collaboration with the country team ensure plans are developed and implemented to drive new business sales and Assets Under Management (AUM), across all product groups.
Collaborate with country / region Risk, GTO and Product Heads to develop and enhance optimal mix of products holdings and bundled solutions, customised to segmented customer portfolio, consistent with the global framework.
Add new clients, enhance pipeline processes, and improve cross-sell and effective tail management to achieve greater productivity and market penetration.
Introduce and drive bundled solutions that deepen relationships and address client needs by improving levels of capability and productivity as well as process efficiency.
In conjunction with Country Head, build, lead and up tier the segments team and ensure that they work effectively with all partners and stakeholders (Risk, Branches, Ops, CSG, L&C, FCR, etc).
Enhance the bench strength and capability of the team through developing and implementing an integrated people strategy. Work with business teams and business HR in determining key HR levers and standards on the RM workforce focusing on hiring, onboarding, training, coaching, scorecard and rewards, engagement and leadership development and capacity planning.
People and Talent
Lead through example and build culture of collaboration across teams.
Employ, engage, and develop high quality talent with succession planning for critical roles.
Partner with HR and create robust development program for product and teams in line with changing banking landscape.
Risk Management
Discipline in HR and training related matters, Operational Risk Standards.
Attend training, acquire knowledge and apply to job function requirements.
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements.
Ensure CDD, MLP and TCF diligence and adherence to operational risk controls and procedures in day-to-day management.
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices.
Ensure no adverse findings in internal / external audit, governance and compliance review.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Zero tolerance of risk and compliance breaches.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the NRI India team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
All Business units
Sales
Segments
Products
Compliance
Marketing
Digital Banking
Other Responsibilities
Customers
Affluent / Mass Market, Emerging affluent and Affluent new to bank clientele and Key Corporates (if mandated)
Business Targets
As mentioned in Job Objective
Our Ideal Candidate
Graduation or Post graduation with min 15 years of experience required.
Role Specific Technical Competencies
MS Office and products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Head | NR Segment and Portfolio Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
