Job Description
Publication date : Feb 03, 2026, 12:00AM
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Role Purpose:
Lead India GCC communication , strategic business engagement, customer experience programs, and internal communications to position MSC India as a transformation hub. Drive alignment between leadership priorities, customer expectations, and organizational goals while fostering innovation and collaboration.
Key Responsibilities
1. Leadership Engagement & Governance
• Manage India Leadership Board meetings (Strategic & Operational) – agenda, minutes, action tracking, and follow-ups.
• Coordinate governance for business communities (Data & AI, Innovation, Automation, Customer Experience, L&D).
2. Customer & Stakeholder Engagement
• Orchestrate 50–60 annual customer visits/workshops and 25 key stakeholder engagements (M1/M2).
• Drive Top 10 Customer Experience Program and ensure actionable outcomes.
3. Strategic Programs & Transformation
• Lead transversal MSC-wide projects (Dream/UDAAN) – workforce evolution, skills transformation, CX/EX/OX.
• Support MSC maturity model development – capture value creation and identify gaps.
• Make MSC flex factory and Center of Excellence
4. Communication & Brand Positioning
Communication & Branding: Define MSC communication vision; create innovative content (videos, podcasts, gamified updates).
5. Business Reporting & Insights
• Prepare QBR decks and drive follow-up actions.
• Compile MSC business outcomes and success stories for internal and external stakeholders.
6. Ecosystem Coordination
• Build partnerships with IFCCI, academic institutions, startups, and partner companies.
• Position MSC/GCC brand in India’s business ecosystem.
• Community governance ( Business and Employee focused communities)
Core Competencies
• Strategic thinking and stakeholder management.
• Strong communication and storytelling skills.
• Program governance and execution excellence.
• Ability to influence and engage across leadership levels.
• Creative approach to internal communications (digital, video, gamification).
Impact
This role is pivotal in orchestrating MSC India’s transformation journey, ensuring customer-centricity, employee engagement, and strategic alignment with global objectives.
About you
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, ****** orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Only your skills matter
Regardless of your age, gender, origin, religion, ****** orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Role Purpose:
Lead India GCC communication , strategic business engagement, customer experience programs, and internal communications to position MSC India as a transformation hub. Drive alignment between leadership priorities, customer expectations, and organizational goals while fostering innovation and collaboration.
Key Responsibilities
1. Leadership Engagement & Governance
• Manage India Leadership Board meetings (Strategic & Operational) – agenda, minutes, action tracking, and follow-ups.
• Coordinate governance for business communities (Data & AI, Innovation, Automation, Customer Experience, L&D).
2. Customer & Stakeholder Engagement
• Orchestrate 50–60 annual customer visits/workshops and 25 key stakeholder engagements (M1/M2).
• Drive Top 10 Customer Experience Program and ensure actionable outcomes.
3. Strategic Programs & Transformation
• Lead transversal MSC-wide projects (Dream/UDAAN) – workforce evolution, skills transformation, CX/EX/OX.
• Support MSC maturity model development – capture value creation and identify gaps.
• Make MSC flex factory and Center of Excellence
4. Communication & Brand Positioning
Communication & Branding: Define MSC communication vision; create innovative content (videos, podcasts, gamified updates).
5. Business Reporting & Insights
• Prepare QBR decks and drive follow-up actions.
• Compile MSC business outcomes and success stories for internal and external stakeholders.
6. Ecosystem Coordination
• Build partnerships with IFCCI, academic institutions, startups, and partner companies.
• Position MSC/GCC brand in India’s business ecosystem.
• Community governance ( Business and Employee focused communities)
Core Competencies
• Strategic thinking and stakeholder management.
• Strong communication and storytelling skills.
• Program governance and execution excellence.
• Ability to influence and engage across leadership levels.
• Creative approach to internal communications (digital, video, gamification).
Impact
This role is pivotal in orchestrating MSC India’s transformation journey, ensuring customer-centricity, employee engagement, and strategic alignment with global objectives.
About you
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, ****** orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Only your skills matter
Regardless of your age, gender, origin, religion, ****** orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.
💡 Quick Summary
Seeking a career-building opportunity? The Head of Communications ,CX & Strategic Initiatives position is now open for candidates interested in the Media & Communication sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.