Job Description
• Build the best in class customer experience for a leading D2C health-tech brand|Lead CX, Inside Sales and retention function managing a 100+ member growing team
About Our Client
Our client is a series A funded omnichannel D2C brand and a market leader in their health-tech space
Job Description
• Design consumer journey, CRM systems & service design
• Generate 5 lakh leads and 5 lakh customer service calls over the next three years
• Achieve repeats & retention rate of 70%
• Conduct training needs analysis (TNI) and deliver sales & service training program
The Successful Applicant
• 10-14 years total work experience running CX + Inside Sales
• Proven track record building world class customer experience for B2C/D2C brands
• Ideal industry exposure will be in leading omnichannel brands across D2C/retail/financial services/consumer tech/hospitality which are known for exceptional CX
• Understands building customer journey designs, driving inside sales, retention, multi-channel communication, building escalation matrices, implementing CRM tools etc
What's on Offer
Opportunity to report into the Founders and lead the CX function for a fast growing D2C brand which is expanding in 100 cities pan India over next 2-3 years
Contact: Pushkar Vadkhalkar
Quote job ref: JN-0420XXXXXX
About Our Client
Our client is a series A funded omnichannel D2C brand and a market leader in their health-tech space
Job Description
• Design consumer journey, CRM systems & service design
• Generate 5 lakh leads and 5 lakh customer service calls over the next three years
• Achieve repeats & retention rate of 70%
• Conduct training needs analysis (TNI) and deliver sales & service training program
The Successful Applicant
• 10-14 years total work experience running CX + Inside Sales
• Proven track record building world class customer experience for B2C/D2C brands
• Ideal industry exposure will be in leading omnichannel brands across D2C/retail/financial services/consumer tech/hospitality which are known for exceptional CX
• Understands building customer journey designs, driving inside sales, retention, multi-channel communication, building escalation matrices, implementing CRM tools etc
What's on Offer
Opportunity to report into the Founders and lead the CX function for a fast growing D2C brand which is expanding in 100 cities pan India over next 2-3 years
Contact: Pushkar Vadkhalkar
Quote job ref: JN-0420XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Head of Customer Experience and Inside Sales | Healthtech | D2C position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
