Job Description
Educational Qualification: Master’s in academics: BE/MBA/MSC/MHM/MA.
Experience: Min 10 years in Sales/Aftersales field/Customer relations/Hospitality.
Requisites: Should have understanding for sales/aftersales, Business acumen, excellent communication skills, Process Oriented, Analytical skills, Influencing skills, crisis management, should have Leadership Qualities and above all should be customer centric
Sales Process
Complaint Management
Sales Process- Sparsh 2.0 QSP Implementation
PSI monitoring and action Planning and Implementation.
AfterSales Process
Complaint Management
CSS/IACS activity
PSF monitoring and action Planning and Implementation.
Aftersales Process- SCP Implementation
Other Responsibilities
Driving Sarvottam at Showrooms & workshops
Process Audits
Legal case handling
Claim Management
Reporting and Analysis
Driving Dealership Management meetings
Sarvottam Index (Sales/Aftersales KPI
Experience: Min 10 years in Sales/Aftersales field/Customer relations/Hospitality.
Requisites: Should have understanding for sales/aftersales, Business acumen, excellent communication skills, Process Oriented, Analytical skills, Influencing skills, crisis management, should have Leadership Qualities and above all should be customer centric
Sales Process
Complaint Management
Sales Process- Sparsh 2.0 QSP Implementation
PSI monitoring and action Planning and Implementation.
AfterSales Process
Complaint Management
CSS/IACS activity
PSF monitoring and action Planning and Implementation.
Aftersales Process- SCP Implementation
Other Responsibilities
Driving Sarvottam at Showrooms & workshops
Process Audits
Legal case handling
Claim Management
Reporting and Analysis
Driving Dealership Management meetings
Sarvottam Index (Sales/Aftersales KPI
💡 Quick Summary
Seeking a career-building opportunity? The Head of Customer Relations position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
