Head of Delivery
Location: Bonnybridge, Glenrothes, Stirling, Falkirk or surrounding areas
Competitive Salary - plus a strong benefits package including:
£450 p/m Car Allowance, 20% Annual Bonus and Private Family Healthcare
Full Time / Permanent
Closing Date: 1st September 2024
Help us create a better future, quicker
At SP Energy Networks our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly, renewable electricity – safely, securely, and sustainably in the communities we serve.
At SP Energy Networks, we know people are central to building a better future, quicker and we are seeking new talent to join our team.
Role
Responsible for leading and developing a multi-disciplined team in delivering the safe provision of one, or more, of the following specific activities, with strict adherence to the appropriate regulatory and license obligations for the electricity distribution network.
As per the agreed Target and milestones for the district;
Operations & Maintenance
• The delivery of planned and corrective maintenance activities and the management of unplanned and reactive events to deliver business plan outputs in line with unit cost targets, all supporting the respective Broader Customer Service scores.
• Responsibility for CAPEX and OPEX expenditure
Customer Projects
• The delivery of all customer connections, and any related diversions and reinforcement activity, ranging from a single-phase LV service connection to a 33kV distributed generation connection
• Responsibility for CAPEX expenditure
Investment Projects
• The delivery of a portfolio of capital investment projects, ensuring delivery of regulatory volumes at efficient unit cost, utilising both internal resources and service partners.
• Responsible for Generic and Discrete Capital investment programme
What you'll be doing
Lead the team to deliver licence area / district business plan outputs in line with financial, regulatory and business plan objectives while maximising return on investment and optimising return through incentive mechanisms.
Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimising discretionary spend, ensure proactive control of costs and scheme closures within defined timescales.
Analyse business performance to ensure ongoing delivery of outputs are completed within unit and authorised prime costs, to required quality standards and within required timescales, identifying opportunities for future improvement.
Lead and drive the efficient and effective delivery of performance targets including, but not limited to:
• Customer Minutes Lost, Customer Interruptions;
• Broad Measure of Customer Satisfaction;
• Guaranteed Standards;
• Time to Connect
• Management of customer complaints
Implement robust stakeholder and customer interfaces to facilitate the delivery and communication of short, medium and long-term plans and deliverables affecting local communities and stakeholders.
Deliver robust short (6-12 week) and medium (3-12 month) plans to facilitate business deliverables in line with district plans which are devised to minimise outages to customers.
Compliance with IBE/SPEN processes and procedures in line with business codes of practice.
Liaise with other District management teams to allow for the effective delivery of the wider SPEN Licence objectives.
Lead and integrate asset stewardship and ownership values through sound engineering principles and coordinated planning and delivery activities to improve integrity, safety and longevity of the electrical network.
Liaise with other Heads of Delivery / Planning to allow for the effective management of the wider license objectives.
Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.
To lead and manage teams to ensure each individual’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.
Deliver depot management activities and responsibilities as allocated within Organisational Arrangements documentation as required by the business to ensure effective depot management across the operational depot aligned to the district.
Manage the integration of Operational Excellence principles in all undertakings
Ensure the accurate and timely capture and recording of data within Corporate systems
Ensure customer records are accurately maintained within Corporate systems and that all customer interactions are recorded
Manage Project Closure process in line with Business expectations.
What you’ll bring
Expert knowledge of standards required of construction and maintenance works in accordance with regulatory requirements.
Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performance.
Proven experience of managing, motivating, coaching and developing teams to ensure each individual’s potential is fully developed and to inspire a culture that ensures the delivery of business outputs.
Project / programme management experience, with a strong performance ethos and a track record of driving and delivering projects and initiatives.
Track record of effective stakeholder and customer service engagement and management.
Ability to communicate and present information effectively at all levels
Ability to manage competing priorities using sound engineering and financial judgement to determine optimal solutions
Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating
Technical and operational experience in a relevant engineering leading role within a utility environment.
Qualifications
Engineering/professional qualification or equivalent experience.
Minimum Requirements
Proven experience in a comparable managerial role
Computer literacy – e.g. Microsoft Office suite
Operational experience (advantageous)
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Payroll Giving and Charity Matched Funding
Technology Vouchers – save more and spread the cost of your technology purchases
Electric Vehicle Schemes – to help you transition to green/clean driving
Cycle to Work scheme and Public Transport Season Ticket Loans
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.
We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to the recruitment team