Job Description
Actively contribute & shape our customer first strategy, ensuring alignment with our digital transformation ambitions and overall NZ and Group strategies
Leadership of WWNZ digital planning & shopping experiences and 3 year horizon digital experience priorities in collaboration with other group e-commerce businesses
Lead the re-platforming of our e-commerce back end, mobile app and website to a modern, composable technology stack
Support delivery of our digital Customer service transformation in NZ
Lead a tribe of cross functional product teams to ensure they are engaged, supported, aligned on our strategy and delivering against our ambitions
Manage business performance and metrics by setting clear Digital Experience customer and commercial outcomes, and regularly tracking progress
Collaborate with the technology leadership team: to continuously improve the customer experience and ensure digital platforms meet future needs with a clear roadmap.
About You | Mōu
With over 15 years of leadership in strategy, digital customer experience, and technology delivery, you bring a wealth of expertise across various domains, including personalisation, retail media, customer service, and content strategy.
Your hands-on experience in product and experience design, customer journey mapping, and eCommerce empowers you to think strategically and lead performance across complex initiatives. You're known for fostering a culture of effective delivery, prioritisation, continuous improvement, and exceptional customer value, while your strong understanding of data analytics allows you to extract actionable insights and trends.
You're a natural at fostering collaboration, building capabilities, and creating a sense of purpose within diverse teams. Your ability to navigate agile environments, advocate for positive change, and effectively manage stakeholders at all levels ensures success in driving business evolution.
This is an exciting role as part of a wider, exciting journey. If you have experience across a number of these key areas, it’s well worth a conversation.
Our Benefits | To Tatou Painga
Genuine flexibility in how and where you work
Ongoing development within an ANZ team and access to COE/specialist career opportunities
Grocery discount card and discounted online shopping delivery
Banking and insurance (health, life etc) discounts
Global and local career opportunities
Leadership of WWNZ digital planning & shopping experiences and 3 year horizon digital experience priorities in collaboration with other group e-commerce businesses
Lead the re-platforming of our e-commerce back end, mobile app and website to a modern, composable technology stack
Support delivery of our digital Customer service transformation in NZ
Lead a tribe of cross functional product teams to ensure they are engaged, supported, aligned on our strategy and delivering against our ambitions
Manage business performance and metrics by setting clear Digital Experience customer and commercial outcomes, and regularly tracking progress
Collaborate with the technology leadership team: to continuously improve the customer experience and ensure digital platforms meet future needs with a clear roadmap.
About You | Mōu
With over 15 years of leadership in strategy, digital customer experience, and technology delivery, you bring a wealth of expertise across various domains, including personalisation, retail media, customer service, and content strategy.
Your hands-on experience in product and experience design, customer journey mapping, and eCommerce empowers you to think strategically and lead performance across complex initiatives. You're known for fostering a culture of effective delivery, prioritisation, continuous improvement, and exceptional customer value, while your strong understanding of data analytics allows you to extract actionable insights and trends.
You're a natural at fostering collaboration, building capabilities, and creating a sense of purpose within diverse teams. Your ability to navigate agile environments, advocate for positive change, and effectively manage stakeholders at all levels ensures success in driving business evolution.
This is an exciting role as part of a wider, exciting journey. If you have experience across a number of these key areas, it’s well worth a conversation.
Our Benefits | To Tatou Painga
Genuine flexibility in how and where you work
Ongoing development within an ANZ team and access to COE/specialist career opportunities
Grocery discount card and discounted online shopping delivery
Banking and insurance (health, life etc) discounts
Global and local career opportunities
💡 Quick Summary
Seeking a career-building opportunity? The Head of Digital Experience position is now open for candidates interested in the BPO Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
