Job Description
The South Asia Cluster Head for Digital is responsible for driving the consistency and progress across key "must win" areas as part of the overall Digital Transformation goals across Channels, Onboarding, and Global Billing System (GBS) for South Asia cluster. This includes cluster leadership of the Digital strategy. A core part of this is leading the development and commercialization of Digital product suite and driving the digital onboarding initiatives. The role will work with regional and global product teams, country Heads from Sales, Product, Relationship, Technology, Operations, Service, Legal, and Compliance functions, as well as global support teams.
This is a pivotal role in the Citi’s digital transformation journey. The role will work across all ICG senior stakeholders to drive the progress across key must win areas across Channels, Onboarding, and Global Billing System (GBS). This demands the ability to negotiate and trade off with the most senior stakeholders across the regions, influencing stakeholders from across the business around prioritization and then building a product framework to ensure continual accelerated progress. Advanced communication and diplomacy skills are critical persuading and influencing key stakeholders. The candidate will need to demonstrate strong leadership skills.
Responsibilities:
The Product Development Group Manager is responsible for all activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs across Channels, Onboarding, and Global Billing System (GBS).
This role will also lead innovation strategy, define and manage product development processes, scope product releases, identify new opportunities to address business priorities, incorporating regulatory and compliance requirements and investment tracking
Sets strategic vision with team and functional partners to encourage creative and strategic thinking from team and develops 3-5 year product strategy and execution road-map with a transformational change plan
Drives customer segmentation, product positioning, pricing and marketing plans for each client segment
Execute the Digital Onboarding Strategic Roadmap in a cross functional setting and drive excellency in client experience (as evidenced in client feedback) through product enhancements and process reengineering
Embeds a culture of world-class professional Product Development, leveraging tools such as Product Launch Framework and ensures that ongoing product innovation and development meets strategic and financial objectives
Explores products / propositions addressing clients’ end to end needs, including services with respect to pre and post onboarding and defines strategic opportunities for large-scale product partnerships/alliances with external/internal parties/vendors
Develops products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency) and analyzes product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position
Attract, motivate and retain top talent. Focus on building bench strength. Create a high performing team through strong leadership skills and practices. Establish and maintain optimal organizational and headcount structure and reporting relationships for accomplishment of product group’s financial and strategic objectives
Establishes a dynamic management and communication process between global product management team and country/cluster/regional partners with clear roles & responsibilities, and shared goals and vision
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Establish a dynamic management and communication process between global product management team and country/cluster/regional partners with clear roles & responsibilities and ensures alignment between Product team and functional partners (such as Operations, Technology, TTS Sales, Finance, Legal, In Business Risk, Independent Risk, Compliance/AML, Sanctions Compliance and other)
Qualifications:
12+ years of relevant experience, including 4-5+ years' managerial experience
Proven track record of successfully managing in a large and complex business
Intellectual curiosity, analytical and conceptual thinker
Proactively seeks and develops new opportunities
Thorough financial acumen and P&L management experience
Excellent analytical, interpretive and problem solving skills
Proven track record of bringing diverse groups and perspectives to work against a common goal
Ability to maintain momentum and minimize client and employee attrition
Demonstrated people management skills with ability to motivate large teams and drive results
Process Management knowledge with a propensity for detail and comprehensiveness of content
Ability to collaborate and clearly communicate with senior members of an organization
Project Management skills with experience leading large cross functional initiatives
Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions
Knowledge of Forecasting platforms, database management and tools is preferred, not required
Self-aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision
Behavioral Competencies:
The role requires an ability to communicate effectively and constructively at all levels.
Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business and regional / global Product team.
Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
Able to influence at all levels without formal reporting lines.
Self-starter - positive, energetic and able to prioritize appropriately and act decisively.
Education:
Graduate Degree, with distinguished academic achievement, high level of personal integrity, interest in banking as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative personality
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Business Overview:
Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.
TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.
The Digital Onboarding Product organization is responsible for developing & implementing a global digital product strategy to support client onboarding globally. In particular focusing on the opening, bank account maintenance & product onboarding of the bank Accounts for Citi’s institutional clients. The strategy includes the transformation of the operating and engagement model through delivery of self-service capabilities and complete digitization. The Digital onboarding team works with all TTS functions to facilitate the onboarding of our clients and the delivery of consistent services across +0+ countries.
-
Job Family Group:
Product Management and Development
-
Job Family:
Market Segments and Services
-
Time Type:
Full time
-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
This is a pivotal role in the Citi’s digital transformation journey. The role will work across all ICG senior stakeholders to drive the progress across key must win areas across Channels, Onboarding, and Global Billing System (GBS). This demands the ability to negotiate and trade off with the most senior stakeholders across the regions, influencing stakeholders from across the business around prioritization and then building a product framework to ensure continual accelerated progress. Advanced communication and diplomacy skills are critical persuading and influencing key stakeholders. The candidate will need to demonstrate strong leadership skills.
Responsibilities:
The Product Development Group Manager is responsible for all activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs across Channels, Onboarding, and Global Billing System (GBS).
This role will also lead innovation strategy, define and manage product development processes, scope product releases, identify new opportunities to address business priorities, incorporating regulatory and compliance requirements and investment tracking
Sets strategic vision with team and functional partners to encourage creative and strategic thinking from team and develops 3-5 year product strategy and execution road-map with a transformational change plan
Drives customer segmentation, product positioning, pricing and marketing plans for each client segment
Execute the Digital Onboarding Strategic Roadmap in a cross functional setting and drive excellency in client experience (as evidenced in client feedback) through product enhancements and process reengineering
Embeds a culture of world-class professional Product Development, leveraging tools such as Product Launch Framework and ensures that ongoing product innovation and development meets strategic and financial objectives
Explores products / propositions addressing clients’ end to end needs, including services with respect to pre and post onboarding and defines strategic opportunities for large-scale product partnerships/alliances with external/internal parties/vendors
Develops products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency) and analyzes product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position
Attract, motivate and retain top talent. Focus on building bench strength. Create a high performing team through strong leadership skills and practices. Establish and maintain optimal organizational and headcount structure and reporting relationships for accomplishment of product group’s financial and strategic objectives
Establishes a dynamic management and communication process between global product management team and country/cluster/regional partners with clear roles & responsibilities, and shared goals and vision
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Establish a dynamic management and communication process between global product management team and country/cluster/regional partners with clear roles & responsibilities and ensures alignment between Product team and functional partners (such as Operations, Technology, TTS Sales, Finance, Legal, In Business Risk, Independent Risk, Compliance/AML, Sanctions Compliance and other)
Qualifications:
12+ years of relevant experience, including 4-5+ years' managerial experience
Proven track record of successfully managing in a large and complex business
Intellectual curiosity, analytical and conceptual thinker
Proactively seeks and develops new opportunities
Thorough financial acumen and P&L management experience
Excellent analytical, interpretive and problem solving skills
Proven track record of bringing diverse groups and perspectives to work against a common goal
Ability to maintain momentum and minimize client and employee attrition
Demonstrated people management skills with ability to motivate large teams and drive results
Process Management knowledge with a propensity for detail and comprehensiveness of content
Ability to collaborate and clearly communicate with senior members of an organization
Project Management skills with experience leading large cross functional initiatives
Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions
Knowledge of Forecasting platforms, database management and tools is preferred, not required
Self-aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision
Behavioral Competencies:
The role requires an ability to communicate effectively and constructively at all levels.
Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business and regional / global Product team.
Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
Able to influence at all levels without formal reporting lines.
Self-starter - positive, energetic and able to prioritize appropriately and act decisively.
Education:
Graduate Degree, with distinguished academic achievement, high level of personal integrity, interest in banking as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative personality
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Business Overview:
Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.
TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.
The Digital Onboarding Product organization is responsible for developing & implementing a global digital product strategy to support client onboarding globally. In particular focusing on the opening, bank account maintenance & product onboarding of the bank Accounts for Citi’s institutional clients. The strategy includes the transformation of the operating and engagement model through delivery of self-service capabilities and complete digitization. The Digital onboarding team works with all TTS functions to facilitate the onboarding of our clients and the delivery of consistent services across +0+ countries.
-
Job Family Group:
Product Management and Development
-
Job Family:
Market Segments and Services
-
Time Type:
Full time
-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
💡 Quick Summary
Seeking a career-building opportunity? The Head of Digital Platforms| South Asia position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
