Job Description
Oversee the delivery of digital service management, ensuring efficient operations and support through a dedicated service desk, including incident response, serving as the primary escalation point for incident management.
Maintain a relentless focus on simplifying and standardising the technology landscape across the support center and stores to reduce risk, streamline processes, and enhance automation and self-service.
Oversee the design, implementation, and maintenance of the organisation’s IT networks, ensuring optimal performance and security.
Ensure the provision of high-quality support for store IT applications, addressing issues promptly and effectively.
Manage relationships with IT vendors, negotiate contracts, and ensure the delivery of high-quality products and services.
Manage the development, deployment, and maintenance of cloud and platform solutions, ensuring scalability, reliability, and security.
Lead, coach and mentor a high performing Digital Services & Platforms team
About you –
Bachelor’s degree in information technology, Computer Science, or a related field (Master’s degree preferred)
Proven experience in a Senior Digital leadership role, with a strong track record of managing IT services and teams
In-depth knowledge of IT service management, cloud and platform engineering, network management, application support, and vendor management
Excellent leadership, communication, and interpersonal skills
A commitment to continuous improvement and innovation.
Maintain a relentless focus on simplifying and standardising the technology landscape across the support center and stores to reduce risk, streamline processes, and enhance automation and self-service.
Oversee the design, implementation, and maintenance of the organisation’s IT networks, ensuring optimal performance and security.
Ensure the provision of high-quality support for store IT applications, addressing issues promptly and effectively.
Manage relationships with IT vendors, negotiate contracts, and ensure the delivery of high-quality products and services.
Manage the development, deployment, and maintenance of cloud and platform solutions, ensuring scalability, reliability, and security.
Lead, coach and mentor a high performing Digital Services & Platforms team
About you –
Bachelor’s degree in information technology, Computer Science, or a related field (Master’s degree preferred)
Proven experience in a Senior Digital leadership role, with a strong track record of managing IT services and teams
In-depth knowledge of IT service management, cloud and platform engineering, network management, application support, and vendor management
Excellent leadership, communication, and interpersonal skills
A commitment to continuous improvement and innovation.
💡 Quick Summary
Seeking a career-building opportunity? The Head of Digital Services Platforms position is now open for candidates interested in the BPO Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.