Job Description
The Role Responsibilities
Job Role
We are seeking a talented and motivated leader for the role of Head of Interaction Technology. This role will report into the Global Head of Digital Solutions, Human Assisted Channels and Proximity Technology.
Under the agile framework, the Head of Interaction Technology will be accountable for the end-to-end delivery and support for the bank's messaging and interaction technology platforms across 27 markets supporting SMS, email, push notifications and chat. These applications form part of the bank's crown jewels and most critical set of applications.
We are looking for a strong individual that has proven experience in large scale organisation and platform transformation, developing new platforms, technology strategy, risk management and compliance.
On the soft-skills side, we are looking for the ability to moderate tone and technical depth based on audience and strong ability to pick-up on non-verbal communication.
On the personal attributes side, we are looking for an individual who is passionate about technology and has the drive and capability to absorb and retain vast amounts of deep technical information continuously. Someone that can influence, deliver, overcome issues associated with legacy systems and can successfully win-over and inspire team members and stakeholders.
Strategy
• Understanding of TTO and bank policies and ability to team drive compliance.
• Understanding and advocate for the TTO strategy and objectives.
Business
• Holistic platform and service management including support, risk and compliance.
• Develop and optimise operational budgets, change investment and delivery plans.
• Establish, continuously refine and execute upon platform strategy.
• Lead and inspire team and stakeholders.
People and Talent
• Own and contribute to people agenda workstreams including driving diversity and inclusion, mentoring program and other key engagement activities.
• Establish, continuously refine and execute upon people, talent and location strategy.
• Build a high performing team with a messaging centre of excellence.
Risk Management
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Risk and audit management.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Channel Services, Switching and Debit Cards Technology team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CPBB Management team and CBPP TTO Management team.
Other Responsibilities
• Embed Here for good and Group's brand and values in Channel Services, Switching and Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
• Strong analytics and presentation skills, including the presentation of data in well-crafted documents and packs.
• Experience operating in a demanding technology environment.
• Proficient in MS Office including Excel and PowerPoint.
• Organised, nuanced, tenacious and tactful.
• Confident, proactive and responsible.
Role Specific Technical Competencies
• Software Product Design / Architecture
• IT Systems Management
• Software Development
• Agile Development
• IT Governance
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job Role
We are seeking a talented and motivated leader for the role of Head of Interaction Technology. This role will report into the Global Head of Digital Solutions, Human Assisted Channels and Proximity Technology.
Under the agile framework, the Head of Interaction Technology will be accountable for the end-to-end delivery and support for the bank's messaging and interaction technology platforms across 27 markets supporting SMS, email, push notifications and chat. These applications form part of the bank's crown jewels and most critical set of applications.
We are looking for a strong individual that has proven experience in large scale organisation and platform transformation, developing new platforms, technology strategy, risk management and compliance.
On the soft-skills side, we are looking for the ability to moderate tone and technical depth based on audience and strong ability to pick-up on non-verbal communication.
On the personal attributes side, we are looking for an individual who is passionate about technology and has the drive and capability to absorb and retain vast amounts of deep technical information continuously. Someone that can influence, deliver, overcome issues associated with legacy systems and can successfully win-over and inspire team members and stakeholders.
Strategy
• Understanding of TTO and bank policies and ability to team drive compliance.
• Understanding and advocate for the TTO strategy and objectives.
Business
• Holistic platform and service management including support, risk and compliance.
• Develop and optimise operational budgets, change investment and delivery plans.
• Establish, continuously refine and execute upon platform strategy.
• Lead and inspire team and stakeholders.
People and Talent
• Own and contribute to people agenda workstreams including driving diversity and inclusion, mentoring program and other key engagement activities.
• Establish, continuously refine and execute upon people, talent and location strategy.
• Build a high performing team with a messaging centre of excellence.
Risk Management
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Risk and audit management.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Channel Services, Switching and Debit Cards Technology team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CPBB Management team and CBPP TTO Management team.
Other Responsibilities
• Embed Here for good and Group's brand and values in Channel Services, Switching and Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
• Strong analytics and presentation skills, including the presentation of data in well-crafted documents and packs.
• Experience operating in a demanding technology environment.
• Proficient in MS Office including Excel and PowerPoint.
• Organised, nuanced, tenacious and tactful.
• Confident, proactive and responsible.
Role Specific Technical Competencies
• Software Product Design / Architecture
• IT Systems Management
• Software Development
• Agile Development
• IT Governance
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Head of Interaction Technology position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
