Job Description
The role
The Head of Legal – Customer is a key technical, strategic and people leader within the Group Legal Division.
Reporting directly to the General Counsel - Insurance Australia, this role requires the ability to respond to urgent legal matters, provide real-time guidance to senior stakeholders, maintain oversight of the complex insurance legal landscape, and deliver strategic impact.
You will be expected to form close relationships with all of the members of the Auto & General Senior Leadership Team and you will be the “business partner” for our Product and Claims divisions. You will also be required to instruct and oversee the engagement of external legal and consulting firms, and engage with external regulatory bodies as required.
Position accountabilities
Team Leadership: Leading 5-7 direct reports, including a mix of Senior Corporate Lawyers, Corporate Lawyers and Paralegals, with continuous day-to-day availability for escalation, supervision, coaching, performance management and professional development
Stakeholder Management: Building and maintaining strong, trusted adviser relationships with key internal stakeholders (including the Director Claims and Assessing, Chief Product Officer, and Director Customer and Data) and external stakeholders
Technical Expertise: Maintaining deep and broad corporate and commercial legal knowledge across all areas relevant to Product, Claims and Data operations
Strategic Prioritisation: Prioritising the team's workload based on business objectives, strategic priorities, and risk assessment
Complex Advisory: Exercising significant independent judgement in advising on complex, high value matters and applying legal obligations to key projects and strategic initiatives
What experience will you bring
10+ years of post-qualification legal experience, with significant experience in insurance, financial services, or regulated industries
Proven experience in a senior legal leadership role managing both BAU and complex regulatory/project workloads
Deep understanding of Australian corporate law, corporate governance and financial services regulation
Strong commercial acumen and stakeholder engagement skills
Admission to practice as a solicitor in an Australian jurisdiction
Excellent analytical, problem- solving and decision-making skills
Strong leadership and engagement skills, with the ability to manage SME experts
Strong communication, influencing and negotiation skills
Ability to build effective relationships with senior managers and other key stakeholders
High impact presentation skills, demonstrated leadership skills and the ability to think strategically
Proven track record in managing diverse and complex legal portfolios
Our Perks
Location –Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future, and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
The Head of Legal – Customer is a key technical, strategic and people leader within the Group Legal Division.
Reporting directly to the General Counsel - Insurance Australia, this role requires the ability to respond to urgent legal matters, provide real-time guidance to senior stakeholders, maintain oversight of the complex insurance legal landscape, and deliver strategic impact.
You will be expected to form close relationships with all of the members of the Auto & General Senior Leadership Team and you will be the “business partner” for our Product and Claims divisions. You will also be required to instruct and oversee the engagement of external legal and consulting firms, and engage with external regulatory bodies as required.
Position accountabilities
Team Leadership: Leading 5-7 direct reports, including a mix of Senior Corporate Lawyers, Corporate Lawyers and Paralegals, with continuous day-to-day availability for escalation, supervision, coaching, performance management and professional development
Stakeholder Management: Building and maintaining strong, trusted adviser relationships with key internal stakeholders (including the Director Claims and Assessing, Chief Product Officer, and Director Customer and Data) and external stakeholders
Technical Expertise: Maintaining deep and broad corporate and commercial legal knowledge across all areas relevant to Product, Claims and Data operations
Strategic Prioritisation: Prioritising the team's workload based on business objectives, strategic priorities, and risk assessment
Complex Advisory: Exercising significant independent judgement in advising on complex, high value matters and applying legal obligations to key projects and strategic initiatives
What experience will you bring
10+ years of post-qualification legal experience, with significant experience in insurance, financial services, or regulated industries
Proven experience in a senior legal leadership role managing both BAU and complex regulatory/project workloads
Deep understanding of Australian corporate law, corporate governance and financial services regulation
Strong commercial acumen and stakeholder engagement skills
Admission to practice as a solicitor in an Australian jurisdiction
Excellent analytical, problem- solving and decision-making skills
Strong leadership and engagement skills, with the ability to manage SME experts
Strong communication, influencing and negotiation skills
Ability to build effective relationships with senior managers and other key stakeholders
High impact presentation skills, demonstrated leadership skills and the ability to think strategically
Proven track record in managing diverse and complex legal portfolios
Our Perks
Location –Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future, and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Head of Legal - Customer position is now open for candidates interested in the Back Office Jobs sector. This role in Toowong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
