Job Description
We are a market-leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.
The Role
• The Head of Professional services – PMC India, will take ownership for delivering the strategic plan for PMC's Engineering Delivery 'Centre of Excellence', leading and motivating a team of technical experts to deliver successfully across all customer engagements (project based and dedicated customers).
• Working with and providing strong leadership to a talented team of customer and project leaders, you will ensure that through proactive planning, the team are set up to deliver current and future customer requirements across the ranges of Professional Services propositions – Development, Test, Automation and Technical Services.
• You will drive delivery performance across all PMC's Professional Services Customers, working with your leadership team to ensure effective project set-up & transition, project governance & assurance, and customer satisfaction. You will also support in the driving of incremental new business and in the management of customer commercial performance.
• In this role you will report into the Director of Professional Services.
Requirements
• Extensive experience in managing complex IT solutions delivery to the highest standard.
• Experience in building, leading and growing large service delivery teams that encompass multi skilled capabilities.
• Experience of Service definition and mobilization.
• Understanding of contractual requirements and obligations.
• Experience in setting, improving and attaining service standards.
• Customer credible and able to engage with customer stakeholders at all levels
The Role
• The Head of Professional services – PMC India, will take ownership for delivering the strategic plan for PMC's Engineering Delivery 'Centre of Excellence', leading and motivating a team of technical experts to deliver successfully across all customer engagements (project based and dedicated customers).
• Working with and providing strong leadership to a talented team of customer and project leaders, you will ensure that through proactive planning, the team are set up to deliver current and future customer requirements across the ranges of Professional Services propositions – Development, Test, Automation and Technical Services.
• You will drive delivery performance across all PMC's Professional Services Customers, working with your leadership team to ensure effective project set-up & transition, project governance & assurance, and customer satisfaction. You will also support in the driving of incremental new business and in the management of customer commercial performance.
• In this role you will report into the Director of Professional Services.
Requirements
• Extensive experience in managing complex IT solutions delivery to the highest standard.
• Experience in building, leading and growing large service delivery teams that encompass multi skilled capabilities.
• Experience of Service definition and mobilization.
• Understanding of contractual requirements and obligations.
• Experience in setting, improving and attaining service standards.
• Customer credible and able to engage with customer stakeholders at all levels
💡 Quick Summary
Seeking a career-building opportunity? The Head of Professional Services position is now open for candidates interested in the Counter Sales Jobs sector. This role in Vadodara offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
