Job Description
A Relationship Manager is a professional who aids in developing and maintaining strong customer relationships, both within a company as well as with outside clients. They seek out new business opportunities for their clients while advising them on products or services that best fit their needs.
Responsibilities
• To effectively manage a team of 5-7 RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics.
• Guide and mentor to the relationship managers to deliver superior customer experience
• Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined, to carry out regular supervisory review cadence.
• Doing joint calls with mapped relationship managers to augment business conversions
• Customer complaints and service issues management to ensure satisfactory closure within the defined TAT.
• Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book.
• Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests.
• Recruitment and training of the relationship management team.
• Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals.
• To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs.
Qualifications
Job Type : Full Time
Role : Experienced
Min Salary : 12 Lakh
Max Salary : 18 Lakh
Experience : 6 to 14 Yrs
Locality : Mumbai, Maharashtra, India
Eligibility : Masters / Post Graduation
Company : Private Bank
Responsibilities
• To effectively manage a team of 5-7 RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics.
• Guide and mentor to the relationship managers to deliver superior customer experience
• Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined, to carry out regular supervisory review cadence.
• Doing joint calls with mapped relationship managers to augment business conversions
• Customer complaints and service issues management to ensure satisfactory closure within the defined TAT.
• Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book.
• Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests.
• Recruitment and training of the relationship management team.
• Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals.
• To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs.
Qualifications
Job Type : Full Time
Role : Experienced
Min Salary : 12 Lakh
Max Salary : 18 Lakh
Experience : 6 to 14 Yrs
Locality : Mumbai, Maharashtra, India
Eligibility : Masters / Post Graduation
Company : Private Bank
💡 Quick Summary
Seeking a career-building opportunity? The Head of Retail Banking | AVP position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
