Job Description
At Unilet, we strive to be the most Customer-centric company where people can find all Electronic Appliances under one roof - online and offline. We wish to hire the brightest minds, by offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history every day and the good news is it's still day 1 for us.
Role and Responsibilities:
A. Operations:
Ø Maintains the stability and reputation of the store by complying with legal requirements.
Ø Maintains operations by initiating, coordinating, and enforcing retail operational policies and procedures manual
Ø Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management, and reduction, audit compliance, and people management.
Ø Contributes to future development at strategic and operational level Plans, identifies, communicates, and delegates key responsibilities and practices to the store management team to ensure a smooth flow of retail operations
B. Sales:
Ø Increase sales to maximize profitability while reducing costs through well-managed operational controls.
Ø Drive sales and retail improvements through analysis and support.
Ø Propose measures to improve operational performance.
Ø Ongoing review of sales results versus targets and budget
C. Staff:
Ø Ensures store operations requirements are fulfilled including scheduling, assigning employees, and following up on work results.
Ø Maintains store staff by assisting in recruitment, selection, orientation, and training.
Ø Maintains store staff results by coaching, counseling, disciplining, planning, monitoring and appraising job results.
Ø Protects staff by providing a safe and clean environment.
Ø Commercial communication to all staff.
Ø Develop the sales staff and support areas to optimize sales and profits.
Ø Create and develop a coaching culture as well as promoting an environment that promotes diversity.
Ø Lead the store team to deliver a profitable business.
Ø Ensure staff have a high level of customer awareness and product knowledge.
Ø Liaise with the Training Department to develop and manage the company's sales and product training programs.
D. Merchandise:
Ø Formulates pricing policies by reviewing merchandise activities, determining additional sales promotions, authorization stock clearance and studying trends.
Ø Market merchandise by studying advertising, sales promotions, and display plans.
Ø Secures merchandise by implementing security systems and measures.
Ø Set the highest national merchandise standards.
Ø Liaise with the Buying department to ensure range and stock levels are consistent with business requirements.
E. Financial:
Ø Achieve financial objectives by preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
Ø Maximize sales and profitability for the company.
Ø Set monthly targets, and monthly and annual budgets.
Ø Update forecast results closely with the COO to provide quality retail information
F. Customers:
Ø Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ø Protects customers by providing a safe and clean environment.
Ø Take account of customers' needs and shopping habits and competitor activity.
Ø Use a range of internal and external information data to initiate business changes and create a customer-focused culture
G. Marketing:
Ø Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Candidate Profile:
1. Experience in independently handling all the Departments.
2. Willing to travel to all locations of the company including plants and offices etc. as and when required.
3. In-depth knowledge of operations of Retail business.
4. Rollout of new locations and plan to generate new revenue for organizations.
5. Experience in handling vendor management.
· Job type: Full-time
Education: Any Graduate or PG MBA Specialization in Marketing & and operations
Role and Responsibilities:
A. Operations:
Ø Maintains the stability and reputation of the store by complying with legal requirements.
Ø Maintains operations by initiating, coordinating, and enforcing retail operational policies and procedures manual
Ø Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management, and reduction, audit compliance, and people management.
Ø Contributes to future development at strategic and operational level Plans, identifies, communicates, and delegates key responsibilities and practices to the store management team to ensure a smooth flow of retail operations
B. Sales:
Ø Increase sales to maximize profitability while reducing costs through well-managed operational controls.
Ø Drive sales and retail improvements through analysis and support.
Ø Propose measures to improve operational performance.
Ø Ongoing review of sales results versus targets and budget
C. Staff:
Ø Ensures store operations requirements are fulfilled including scheduling, assigning employees, and following up on work results.
Ø Maintains store staff by assisting in recruitment, selection, orientation, and training.
Ø Maintains store staff results by coaching, counseling, disciplining, planning, monitoring and appraising job results.
Ø Protects staff by providing a safe and clean environment.
Ø Commercial communication to all staff.
Ø Develop the sales staff and support areas to optimize sales and profits.
Ø Create and develop a coaching culture as well as promoting an environment that promotes diversity.
Ø Lead the store team to deliver a profitable business.
Ø Ensure staff have a high level of customer awareness and product knowledge.
Ø Liaise with the Training Department to develop and manage the company's sales and product training programs.
D. Merchandise:
Ø Formulates pricing policies by reviewing merchandise activities, determining additional sales promotions, authorization stock clearance and studying trends.
Ø Market merchandise by studying advertising, sales promotions, and display plans.
Ø Secures merchandise by implementing security systems and measures.
Ø Set the highest national merchandise standards.
Ø Liaise with the Buying department to ensure range and stock levels are consistent with business requirements.
E. Financial:
Ø Achieve financial objectives by preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
Ø Maximize sales and profitability for the company.
Ø Set monthly targets, and monthly and annual budgets.
Ø Update forecast results closely with the COO to provide quality retail information
F. Customers:
Ø Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ø Protects customers by providing a safe and clean environment.
Ø Take account of customers' needs and shopping habits and competitor activity.
Ø Use a range of internal and external information data to initiate business changes and create a customer-focused culture
G. Marketing:
Ø Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Candidate Profile:
1. Experience in independently handling all the Departments.
2. Willing to travel to all locations of the company including plants and offices etc. as and when required.
3. In-depth knowledge of operations of Retail business.
4. Rollout of new locations and plan to generate new revenue for organizations.
5. Experience in handling vendor management.
· Job type: Full-time
Education: Any Graduate or PG MBA Specialization in Marketing & and operations
💡 Quick Summary
Seeking a career-building opportunity? The Head of Retail Operations position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.