Job Title: Head of Service Transition Guild
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

BUK & BX – All locations

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Introduction:

As the Service Transition Guild Lead this is an exciting opportunity to lead a Global, technology wide, team of Subject Matter Experts in ensuring compliance of IT Application Delivery into Service, to the required Regulations, Policies and Standards. You will take responsibility for the Guild globally, driving innovation in process and procedure, while owning the level of Compliance and Governance enforced by the Guild, across all areas of the Bank.

What will you be doing?

• Ownership and Management of the Service Transition Guild

• Ownership of Processes and Procedures for the Guild

• Ownership of the Service Gateway for Application Delivery into Supported Production Environments

• Ownership of Service-related Risk Management during the Application Delivery lifecycle

• Accountable for Membership and Attendance of related Bank Councils for Governance

• Accountable for Guild Compliance with Governance Targets

• Accountable for maintaining and enforcing the Structure, and Training, of the Guild

• Accountable for driving Product Team compliance with related Governance, Regulations, Enterprise-Wide Risk Management Framework, Policies and Standards

• Responsibility for oversight of Tribe performance through quality checks (not necessarily sampling) to ensure that risk stories meet quality criteria

• Leadership and Development of Direct Reports (Deputy Guild Leads)

What we're looking for:

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience.

Skills that will help you in the role:

• Proven experience in a Governance and Control role

• Proven experience of successful leadership in a global matrix environment

• Able to demonstrate strong communication skills

• Proven experience of senior stakeholder management and service transition in a financial environment

• Proven experience of working in an agile environment, preferably from both delivery and run perspectives

• Knowledge of regulatory environment and risk management

• Exposure to ITIL and a Project Management methodology such as PRINCE2

• Proven experience of implementing metrics to measure and improve performance of a global matrix-based team

• Knowledge of development and release processes/practices in Agile technology delivery functions

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Change Delivery and Service Management