Job Description
The Head - Customer Services is an integral member of the Leadership team, responsible for managing the entire Customer Services function, including driving the overall Renewals collections and Persistency objective for the organization. - S/he is responsible for devising, implementing and owning the strategy around Customer Onboarding, & Customer Retention, including delivering on the topline revenue objectives for NB issuance and Renewal collections. - S/he is also responsible for delivering superior Service & ensuring Customer Satisfaction. - Ensure smooth & timely processing and own the end to end delivery of all customer service transactions - Underwriting / New Business issuance; Policy servicing; Customer retention; Claims Management - Contribute to overall growth strategy by driving the Renewals & Persistency Objectives. - Formulate the Customer Service strategy and implement processes/procedures in line with the strategy of the organization - Be the Customer champion within the organisation - Drive business innovation/process efficiencies through technology led initiatives Directly responsible for managing the following functions - Underwriting & New Business Issuance - Customer Contact Centre - inbound and outbound - Policy Servicing
💡 Quick Summary
Seeking a career-building opportunity? The Head | Operation|Customer Service | Insurance |10|20 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.