Job Description
Ability to set up and manage inbound and outbound B2C call center
- Drive cost of acquisitions as per the budgets defined
- Drive sales
- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement
- Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels
- Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams
- Responsible for Call center strategy, monthly business target planning, execution and delivery
- Manage business units through strategy planning, relationship management & timely initiatives
- Manage various compliance
Desired Candidate Profile :
- Insurance experience / Start up Experience
- Maturity to handle the team
- Should be able to take responsibility of monthly numbers and deliver the same
- Understand and align with the company policies
- Maintain highest level of business hygiene
- Strategize and constantly innovate (if situation demands)
- Should be aware of the market developments
- Maintain good relationship with clients as well as insurance companies
- Drive cost of acquisitions as per the budgets defined
- Drive sales
- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement
- Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels
- Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams
- Responsible for Call center strategy, monthly business target planning, execution and delivery
- Manage business units through strategy planning, relationship management & timely initiatives
- Manage various compliance
Desired Candidate Profile :
- Insurance experience / Start up Experience
- Maturity to handle the team
- Should be able to take responsibility of monthly numbers and deliver the same
- Understand and align with the company policies
- Maintain highest level of business hygiene
- Strategize and constantly innovate (if situation demands)
- Should be aware of the market developments
- Maintain good relationship with clients as well as insurance companies
💡 Quick Summary
Seeking a career-building opportunity? The Head | Operations | Contact Center | BFSI position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
