Job Description
Industry - BPO / ITES
Category - BPO
Skills - Operations, Technology, Administration, Shared Services, Centre of Excellence, Quality, Human Resources, Budgeting, Cost Control, BPO, Business Process Outsourcing, Compliance, Solutioning
Job Type - Permanent
Job Description - As the Head Operations , you will perform a critical leadership role which will oversee internal operations, cost and budget management, service level bench-marking, talent allocation and administration. You will work closely with the core business leaders, HR, Procurement, Administration and drive a common strategic and operational agenda across the organisation
Client Details
Our client is a global provider of Technology services, digital transformation services and business process management services. With a unique, customer focused delivery model and a niche market focus, our client has grown exponentially in the last 5 years and ranks in the top quartile in the industry on indices like customer retention and Net Promoter Score
Description
As the Head Operations , you will be based in Mumbai City and your responsibilities will include:
- Serving as a key link between the three core business units and support functions such as finance, HR, Procurement, administration and IT
Defining key metrics for business unit performance, measuring and benchmarking performance
Creating and implementing out-of-the-box solutions for key internal operational issues
Driving a quality agenda across business units using best in class industry practices
Serving as an escalation point for internal issues and providing guidance and leadership for client-related matters
Allocating human resources effectively across divisions and within business units
Cost control, budget allocation and management reporting and presentation
Monitoring operations with respect to the global compliance framework
Profile
As a successful Head Operations, you should:
- Have a Masters Degree or Professional Qualification preferably in engineering, technology or accounting
Have strong experience in operations management and service delivery either in a IT or BPO/ ITES/ Captive GBS environment
Possess experience in driving organisation-wide or centre-wide projects, initiatives and programs
Possess the leadership qualities to influence without authority across diverse functions and cultures
Be able to thrive in a fast-paced environment in an individual contributor, leadership role
Hail from or be ready to relocate to Mumbai City
Job Offer
- Industry leading compensation, benefits and rewards including Mediclaim, life insurance, EAP, health camps
Flexible working schedule, ample leave policies and a genuine focus on overall employee well-being
Page Group India is acting as an Employment Agency in relation to this vacancy.
Contact - Andrew Simoes - ++1 (0) 22 4236 3355
The Apply Button will redirect you to website. Please apply there as well
Category - BPO
Skills - Operations, Technology, Administration, Shared Services, Centre of Excellence, Quality, Human Resources, Budgeting, Cost Control, BPO, Business Process Outsourcing, Compliance, Solutioning
Job Type - Permanent
Job Description - As the Head Operations , you will perform a critical leadership role which will oversee internal operations, cost and budget management, service level bench-marking, talent allocation and administration. You will work closely with the core business leaders, HR, Procurement, Administration and drive a common strategic and operational agenda across the organisation
Client Details
Our client is a global provider of Technology services, digital transformation services and business process management services. With a unique, customer focused delivery model and a niche market focus, our client has grown exponentially in the last 5 years and ranks in the top quartile in the industry on indices like customer retention and Net Promoter Score
Description
As the Head Operations , you will be based in Mumbai City and your responsibilities will include:
- Serving as a key link between the three core business units and support functions such as finance, HR, Procurement, administration and IT
Defining key metrics for business unit performance, measuring and benchmarking performance
Creating and implementing out-of-the-box solutions for key internal operational issues
Driving a quality agenda across business units using best in class industry practices
Serving as an escalation point for internal issues and providing guidance and leadership for client-related matters
Allocating human resources effectively across divisions and within business units
Cost control, budget allocation and management reporting and presentation
Monitoring operations with respect to the global compliance framework
Profile
As a successful Head Operations, you should:
- Have a Masters Degree or Professional Qualification preferably in engineering, technology or accounting
Have strong experience in operations management and service delivery either in a IT or BPO/ ITES/ Captive GBS environment
Possess experience in driving organisation-wide or centre-wide projects, initiatives and programs
Possess the leadership qualities to influence without authority across diverse functions and cultures
Be able to thrive in a fast-paced environment in an individual contributor, leadership role
Hail from or be ready to relocate to Mumbai City
Job Offer
- Industry leading compensation, benefits and rewards including Mediclaim, life insurance, EAP, health camps
Flexible working schedule, ample leave policies and a genuine focus on overall employee well-being
Page Group India is acting as an Employment Agency in relation to this vacancy.
Contact - Andrew Simoes - ++1 (0) 22 4236 3355
The Apply Button will redirect you to website. Please apply there as well
💡 Quick Summary
Seeking a career-building opportunity? The Head | Operations | IT|BPO|ITES|Captive GBS position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.