Job Description
- Lead Training and Quality Charters for the Customer Experience & SRT Teams
- Ability to Build Training and Quality functions from scratch in line with the industry best practices
- Understands and owns the controllable elements of Contact Quality & Compliance metrics
- Ability to use data and insights to prepare metric reviews and deep dives
- Improve the productivity of Quality Team by reviewing ongoing process, improving deliverables and involving in automations like Machine Learning...
- Ability to Build Training and Quality functions from scratch in line with the industry best practices
- Understands and owns the controllable elements of Contact Quality & Compliance metrics
- Ability to use data and insights to prepare metric reviews and deep dives
- Improve the productivity of Quality Team by reviewing ongoing process, improving deliverables and involving in automations like Machine Learning...
💡 Quick Summary
Seeking a career-building opportunity? The Head | Quality Training | BPO |7|15 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
