Job Description
This role entails responsibility for management of all operational activities related to Retail Liabilities. This role is the central custodian of all Retail Liabilities documents and provides front end support to on board customers.
- The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle from on boarding to updating demographic changes in the system, fulfilling customer requests and providing best-in class service.
- This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.
Roles & Responsibilities :
- Lead the entire Retail Liabilities Operations and ensure they are aligned with Bank's strategic goals and objectives
- Oversee the effectiveness of the management and the operational integrity of credit and loans processing in order to ensure proper delivery of facilities to the Bank for day to day functioning
- Spearhead the ATM management to ensure easy access for the customers
- Ensure the production and timely dispatch of welcome kit and cards to the appropriate branches and centers
- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the bank such as compliance, Lending operations and operational risk and to institutionalize the standard frame work across the bank
- Leverage opportunities for wealth management services such as Mutual Funds, Insurance, Alternate Channels and Government to increase volume of fee based income
- Custodian of all centralized documents and forms from Branches ensuring high quality Record Management partnering with storage vendor
- Responsible for smooth functioning of the online fulfilment center solving queries from customers in real time
- The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle from on boarding to updating demographic changes in the system, fulfilling customer requests and providing best-in class service.
- This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.
Roles & Responsibilities :
- Lead the entire Retail Liabilities Operations and ensure they are aligned with Bank's strategic goals and objectives
- Oversee the effectiveness of the management and the operational integrity of credit and loans processing in order to ensure proper delivery of facilities to the Bank for day to day functioning
- Spearhead the ATM management to ensure easy access for the customers
- Ensure the production and timely dispatch of welcome kit and cards to the appropriate branches and centers
- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the bank such as compliance, Lending operations and operational risk and to institutionalize the standard frame work across the bank
- Leverage opportunities for wealth management services such as Mutual Funds, Insurance, Alternate Channels and Government to increase volume of fee based income
- Custodian of all centralized documents and forms from Branches ensuring high quality Record Management partnering with storage vendor
- Responsible for smooth functioning of the online fulfilment center solving queries from customers in real time
💡 Quick Summary
Seeking a career-building opportunity? The Head | Retail Liabilities Operations | Bank |10|20 yrs position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.