Head - Service Delivery - KPO/Outsourcing Industry

Opening for Service Delivery Head with 8+ Years (KPO/Outsourcing Industry) for a leading Finance and Accounting Outsourcing Service Provider's headquartered in Ahmedabad.

Location: Ahmedabad.

Education: CPA (USA), Chartered Accountant (ICAI).

Shift timings 3:30 PM to 12:30 AM.

Job Description:.

Technical Skill set required:.

- Expert knowledge of Accounting Software used in USA like SAP, NetSuite, Sage, QuickBooks, Xero etc.

- Expert knowledge of Payroll Software used in USA like ADP, Gusto,QuickBooks, Paychex, Trinet etc.

- Expert knowledge of third-party applications integrating with accounting software like Bill.

- Expert with application of US GAAP, IFRS and General Accepted Accounting Principles.

- Experience with Accounting software implementations and migrations.

- Expert with US Business tax returns and Individual tax returns.

- Expert with Budgeting, Forecasting and Variance Analysis.

- Experience with utilization of Time and Project Management tools.

- Expert with MS Office applications especially Excel & PowerPoint.

- Lead and manage a team of accounting professionals, providing coaching, mentoring, and performance management. Oversee the client service delivery lifecycle, from onboarding to ongoing support.

- Ensure adherence to US GAAP, IFRS, and General Accepted Accounting Principles. Manage client relationships, building strong rapport and exceeding expectations. Proactively identify and address client needs and concerns.

- Manage project timelines, budgets, and resources effectively. Implement and maintain quality control procedures.

- Stay up-to-date on the latest accounting standards, software updates, and industry trends. Identify and implement process improvements to enhance efficiency and accuracy. Contribute to the development and training of team members.