Job Description
We have an Opportunity for a service based MNC company-Pune- Training and Development/ L&D- AVP level.
Candidates who have worked in ITES, BPO, KPO and in BFSI domain need to apply.
Job Title:
Training Head-TTBU- Job Designation PD/AVP
Reports to :
TTBU
Head Location:
Pune
A
Position Summary:
The objective of this role to bring efficiency and alignment of business units of our current pre-process & process training team, and convert this into Talent Transformation Business Unit (TTBU) at an Enterprise level.
Success metrics and deliverables will include:
• Create a proactive enterprise Pre-process & process training capability under
TTBUacross the enterprise with high training throughput
• Create a sustainable training bench for the enterprise and supply talent to all business units within pre-planned TAT to avoid revenue leakage
B. Pre-requisite for the role
Essential Qualification and Work Experience:
• Graduate /PG
2. 14 + years of experience in delivering and managing training function in a BPM environment in the US BFSI / Mortgage domain
• Exposure to implementing effective training programs in a classroom and virtual environment
• Has experience in identifying and mapping future key skill requirements for training proactively
• Managed mass performance assessments and improvement enabled by technology / process
• Certification in Training Delivery / Content Development / Knowledge Management
Technical/Soft Skills:
• Content Creation and Management
• Planning and scheduling
• Training Need Analysis
• People Management skills
• Exceptional interpersonal and communication skills
• Proficiency in MS office and leading training software Preferred work experience & Qualification
• MBA or equivalent degree
• Learning & Development experience
Preferred Technical/soft skills
• Exposure on data analytics
• Project management skills
C. Essential duties and responsibilities include the following (other duties may be assigned)
• Proactively Identify process training needs basis stakeholders requirement
• Proactively Analyze resource forecast on timely basis with business and transition team
• Plan and implement
TTBUprocess training basis organization growth plans and goals
• Evaluate process training programs and support training function wherever required
• Monitor training performance and take necessary corrective action involving all stakeholders
• Assess capability gaps, devise strategy and programs to bridge the gaps
• Track and report employee success and progress
• End to end business training governance and seek leadership support if needed
• Build strong
TTBUprocess training model and team to delivery to organization needs
• Evaluate process trainers and up skill the training team to meet organization needs
• Prepare and monitor
TTBUbudget for process training programs and workshops
• Strong analytical skills, logic, reasoning skills and interpretation to resolve problems
• Maintain good rapport with clients and stakeholders with regular communication
• Risk management identify, assess and address risks involved
• Manage
TTBUprocess training metrics for regular report outs
• Reporting the performance of
TTBUprocess training function to leadership team
• Seamless and proactive delivery of pre-trained talent to the BUs
• Seek continuous feedback from BUs
• TTBU Training Process Standardization and management
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Candidates who have worked in ITES, BPO, KPO and in BFSI domain need to apply.
Job Title:
Training Head-TTBU- Job Designation PD/AVP
Reports to :
TTBU
Head Location:
Pune
A
Position Summary:
The objective of this role to bring efficiency and alignment of business units of our current pre-process & process training team, and convert this into Talent Transformation Business Unit (TTBU) at an Enterprise level.
Success metrics and deliverables will include:
• Create a proactive enterprise Pre-process & process training capability under
TTBUacross the enterprise with high training throughput
• Create a sustainable training bench for the enterprise and supply talent to all business units within pre-planned TAT to avoid revenue leakage
B. Pre-requisite for the role
Essential Qualification and Work Experience:
• Graduate /PG
2. 14 + years of experience in delivering and managing training function in a BPM environment in the US BFSI / Mortgage domain
• Exposure to implementing effective training programs in a classroom and virtual environment
• Has experience in identifying and mapping future key skill requirements for training proactively
• Managed mass performance assessments and improvement enabled by technology / process
• Certification in Training Delivery / Content Development / Knowledge Management
Technical/Soft Skills:
• Content Creation and Management
• Planning and scheduling
• Training Need Analysis
• People Management skills
• Exceptional interpersonal and communication skills
• Proficiency in MS office and leading training software Preferred work experience & Qualification
• MBA or equivalent degree
• Learning & Development experience
Preferred Technical/soft skills
• Exposure on data analytics
• Project management skills
C. Essential duties and responsibilities include the following (other duties may be assigned)
• Proactively Identify process training needs basis stakeholders requirement
• Proactively Analyze resource forecast on timely basis with business and transition team
• Plan and implement
TTBUprocess training basis organization growth plans and goals
• Evaluate process training programs and support training function wherever required
• Monitor training performance and take necessary corrective action involving all stakeholders
• Assess capability gaps, devise strategy and programs to bridge the gaps
• Track and report employee success and progress
• End to end business training governance and seek leadership support if needed
• Build strong
TTBUprocess training model and team to delivery to organization needs
• Evaluate process trainers and up skill the training team to meet organization needs
• Prepare and monitor
TTBUbudget for process training programs and workshops
• Strong analytical skills, logic, reasoning skills and interpretation to resolve problems
• Maintain good rapport with clients and stakeholders with regular communication
• Risk management identify, assess and address risks involved
• Manage
TTBUprocess training metrics for regular report outs
• Reporting the performance of
TTBUprocess training function to leadership team
• Seamless and proactive delivery of pre-trained talent to the BUs
• Seek continuous feedback from BUs
• TTBU Training Process Standardization and management
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
💡 Quick Summary
Seeking a career-building opportunity? The Head|AVP | Training | BPO|KPO|IT|BFSI position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
