Head|Region|Bank Notes Apply

• A
• Business Development
1
• Responsible for ensuring income target of the Bank notes business for the assigned regions and guiding the team of Bank Notes RMs under supervision to achieve the given target
• 2
• Ensure achievement of the stipulated benchmark margins for FCY buy/sell transactions, fixed time to time
• 3
• Ensure each of the mapped branch becomes active on bank notes business and achieve the income target of the bank notes business
• 4
• Quarterly Branch visits to all designated FES Branches & Visiting Top 25 Customers of Bank note business
• 5
• Monthly review of business with Bank Notes RM/ TSM / TSH and RSH on margin, volume and income performance of Branches / Customers and derive a plan for achievement of budget
• 6
• Generate leads to cross sell bank products to Bank note customers through CRM leads
7
• Review and approval of Site visit Reports submitted by PORs for on boarding of FFMC and AD II for Bank note business
B
• New Customer acquisition
1
• Self-sourcing of bank note entities for broad basing the clientele
• 2
• Joint visits / calls with branch staff to prospective customers being acquired by the branch for pitching bank note business services
• 3
• Carrying out enhanced due diligence on the customers referred by branch to determine their suitability for bank notes business both from FEMA and RBI perspective
4
• Extending full support to the sales staff & RSH for acquiring new business and in preparing competitive proposals for acquiring new customers
• 5
• Identifying Foreign Exchange potential location / branches for Banknote business
• C
• Operations
1
• To understand the demand of currencies region wise and to judicially collate the import indent for the regions, and to see that the currencies are sold within the stipulated timelines
• 2
• To ensure that the foreign currency stock holding is maintained optimally in the assigned region always
3
• To periodically assess the progress of every region and to critically analyse the negative growth areas for necessary action
• 4
• To monitor for dormant/ inactive clients and to assess the reasons and guide the team accordingly
• 5
• To publish BVR/CVR to publish to BH with CC marked to TSM / POS / CH / TSH / RSH for the Customer /Branch visits undertaken
• 6
• To raise concern of branches / customers to BM / CH /TSM / TSH / RSH for resolution
• 7
• To monitor day to day transaction flow of Bank Notes RMs team mapped to them
• 8
• To give feedback to the branches on lapses in operations if found, so that the same can be rectified by them
• Extending full support to the branches in ensuring that the lapses are rectified
• +
• Managing Inbound / Outbound calls to Bank note Customers
• 10
• Ensure timely pick-up and deliveries of Foreign currency at Non FES locations/Corporate /Other Banks at the designated tagged Zones/regions
• 11
• Liaising with WBO and Treasury team for import/export of FCY shipment as per schedule
• 12
• Responsible for timely recoveries of cancellation charges from customers with the support of Bank Notes RM / POS / TSM
• D
• Adherence to RTFX Desk Processes
1
• To meet extant score card objectives and work as per the extant processes
2
• To ensure momentum in business by having regular interactions with respective branch staff and portfolio owners
E
• Training & Team Development
1
• To identify the knowledge gaps in branch staff and Bank Notes RMs on Bank Notes business and train them accordingly with a view to ensuring achievement of RTFX business objectives
• 2
• Guiding the team of PORs under supervision in handling the bank notes business efficiently
3
• Periodic training of the PORs, Tellers and TAs on process & procedures of bank notes business
4
• Constant monitoring of manpower requirements based on operational & business parameters and reporting to the superiors for action
F
• Risk & Compliance
1
• Coordinate & obtain customer documentation for Bank note customers
• 2
• Coordinate with branch on the maintenance of KYC & AML documents of all money changer customers dealing in bank notes business tagged to the branches mapped to him
• 3
• Ensuring regulatory compliance of all transactions handled in bank notes business
4
• Keep constant vigil on the transactions undertaken with the money changers and identify unusual transaction / pattern / spurt in volume & take appropriate action, in consultation with superiors
5
• Identification and reporting of suspicious and/or doubtful customers involving possible FEMA violations