Job description
Salary - 28121.60

Situated on the east bank of the Thames, the four-star Radisson Blu Hotel, London Canary Wharf East is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.

Exhibits a confident, friendly and attentive attitude when dealing with all clients

Effectively manages treatment schedule, easily adapts to last minute changes in schedule

Complies with all room standards and presentation of public areas

Perform all treatments at an exceptional standard, as per protocols and standards taught in training, whilst tailoring to the client’s specific needs

Seeks opportunities to improve the customer experience by seeking customer feedback

Support and follow all group spa branded updates communicated to team, members to ensure smooth running as a brand

Reports any necessary repairs to spa management team

Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified

Is proactive in down time, prioritizes and effectively works though job lists without supervision

Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly

Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas

Ability to effectively follow up tasks to completion

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Good spoken and written communication skills in English

Follow cash handling procedures

Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client,

Receptionist duties, basic ability to use computer hardware and software (e.g. word processors, desktop publishing and graphics)

Demonstrate understanding of the technical service skills for assigned area (i.e. understanding of use of exercise machines, sauna. steam etc.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.

Benefits
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• Radisson Blu Employee stay rates and friends and family stay rates in UK and Europe
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and ****** orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.