Healthcare Support Executive - BPO in Indore

Key Responsibilities

• Handling inbound and outbound calls from healthcare providers and patients

• Providing information and assistance on healthcare services and products

• Resolving customer queries and issues in a timely and efficient manner

• Maintaining accurate and detailed records of customer interactions

• Collaborating with internal teams to ensure seamless communication and coordination

• Utilizing MS-Word and MS-Excel to document and track customer information

• Continuously improving processes and procedures to enhance customer experience