Job Description
Patient Care Coordinator (Hearing Care Coordinator) at Beltone Hearing Centres
Location: Sherwood Park, Alberta
Position Type: Full-Time, Maternity Coverage (Contract)
Start Date: Middle to end of April 2026
Application Deadline: March 18, 2026
About the Role
We are seeking a compassionate, organized, and confident Patient Care Coordinator to join our Sherwood Park clinic. You will be the first point of contact for our patients and play a critical role in creating a seamless and supportive patient journey from first call to ongoing care.
This is expected to run for approximately 18 months; further details will be discussed during the interview process. Strong performance during the contract term may lead to future opportunities within the organization.
Our clinic works extensively with provincial and federal third-party payers, making attention to detail and comfort navigating coverage processes essential. You will help patients understand funding pathways, billing frequencies, required documentation, and insurance coordination.
This position is open to applicants from a range of administrative, healthcare, or customer service backgrounds. It may be especially appealing to individuals currently in a Hearing Aid Practitioner program, as the role provides exposure to administrative processes and patient interactions that support long-term success in the hearing care field.
Key Responsibilities
Greet and support patients in person and by phone
Manage appointment scheduling, confirmations, and recalls
Perform outbound calls and cold calling for appointment booking and outreach
Navigate and process billing with provincial and federal third-party payers
Verify coverage eligibility and explain funding clearly to patients
Maintain accurate patient records and documentation
Support clinic flow and assist Hearing Care Professionals
Process payments and perform general administrative duties
Provide professional, empathetic service to individuals with hearing loss
Qualifications
Required:
Strong communication and interpersonal skills
Confidence on the phone, including outbound/cold calling
Excellent organizational and multitasking abilities
Professional, compassionate demeanor
Comfortable using computers and common software programs
Familiarity with Microsoft Office, including Excel, Word, and Outlook
Preferred:
Experience in healthcare administration
Experience working with insurance or government funding programs
Enrollment in or completion of a Hearing Aid Practitioner program
Experience using Sycle Audiology Office Management Software or similar clinic management/CRM software
How to Apply
Please submit your resume and cover letter by March 18, 2026.
We thank all applicants for their interest; only those selected for interviews will be contacted
Job Type: Full-time
Pay: From $19.00 per hour
Work Location: In person
Location: Sherwood Park, Alberta
Position Type: Full-Time, Maternity Coverage (Contract)
Start Date: Middle to end of April 2026
Application Deadline: March 18, 2026
About the Role
We are seeking a compassionate, organized, and confident Patient Care Coordinator to join our Sherwood Park clinic. You will be the first point of contact for our patients and play a critical role in creating a seamless and supportive patient journey from first call to ongoing care.
This is expected to run for approximately 18 months; further details will be discussed during the interview process. Strong performance during the contract term may lead to future opportunities within the organization.
Our clinic works extensively with provincial and federal third-party payers, making attention to detail and comfort navigating coverage processes essential. You will help patients understand funding pathways, billing frequencies, required documentation, and insurance coordination.
This position is open to applicants from a range of administrative, healthcare, or customer service backgrounds. It may be especially appealing to individuals currently in a Hearing Aid Practitioner program, as the role provides exposure to administrative processes and patient interactions that support long-term success in the hearing care field.
Key Responsibilities
Greet and support patients in person and by phone
Manage appointment scheduling, confirmations, and recalls
Perform outbound calls and cold calling for appointment booking and outreach
Navigate and process billing with provincial and federal third-party payers
Verify coverage eligibility and explain funding clearly to patients
Maintain accurate patient records and documentation
Support clinic flow and assist Hearing Care Professionals
Process payments and perform general administrative duties
Provide professional, empathetic service to individuals with hearing loss
Qualifications
Required:
Strong communication and interpersonal skills
Confidence on the phone, including outbound/cold calling
Excellent organizational and multitasking abilities
Professional, compassionate demeanor
Comfortable using computers and common software programs
Familiarity with Microsoft Office, including Excel, Word, and Outlook
Preferred:
Experience in healthcare administration
Experience working with insurance or government funding programs
Enrollment in or completion of a Hearing Aid Practitioner program
Experience using Sycle Audiology Office Management Software or similar clinic management/CRM software
How to Apply
Please submit your resume and cover letter by March 18, 2026.
We thank all applicants for their interest; only those selected for interviews will be contacted
Job Type: Full-time
Pay: From $19.00 per hour
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Hearing Care Coordinator position is now open for candidates interested in the Health Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
