Job Description
Work options: Hybrid
Leverage your horticulture knowledge to guide, educate and help customers
12 month parental leave contract role offering flexible working options
Offices based in Padstow (Sydney) OR Clayton (Melbourne)
About Us
At Yates, we don’t just grow gardens - we grow people, ideas, and communities. We have over 130 years of heritage and the #1 gardening brand in Australia and New Zealand, trusted by generations of growers. The Yates Group also includes Seasol, Munns, and Hortico, all trusted names in garden care.
But we’re more than just Yates. As part of the DuluxGroup, we are connected to a family of iconic, market-leading brands that protect, maintain and enhance the spaces and places in which we live and work.
Our real secret? Our people. We’re proud of the awesome culture we’ve built that is authentic, collaborative, inclusive, and full of energy. So, if you're driven by purpose and want to make a meaningful impact, this is where you belong.
Join Yates on a 12‑month parental leave contract where you’ll use your horticulture knowledge to support customers and help create great experiences while working with a supportive, passionate team. If you love plants and love helping people, this is a great opportunity to grow your career.
What You’ll Be Doing
Providing friendly, expert gardening advice to home gardeners and retail customers
Supporting consumers across phone, email, live chat, ticketing systems, and social platforms
Troubleshooting product questions and resolving concerns with warmth and professionalism
Maintaining high service standards and ensuring accurate, timely follow‑ups
Contributing ideas and insights to our technical and marketing teams
Our Benefits
Up to $1,000 net annually to cover private health extras gap costs
Exclusive discounts on DuluxGroup products and partner offers
Stay active anytime, anywhere through our partnership with Fitness Passport
20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
Market leading learning, development and career pathways
Access to our Wellbeing Hub and full EAP support
Recognition programs that celebrate your impact
What We’re Looking for
Qualifications in Horticulture and experience in customer‑facing environments such as retail, nursery, sales, or service
A friendly, professional manner and a genuine passion for helping others
Strong written and verbal communication skills
Ability to manage challenging situations with empathy and calm
Confidence using Microsoft Office and digital communication tools
Why Join Us?
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’
With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.
By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
If this sounds like an environment you would like to be a part of, please apply online!
Video
Leverage your horticulture knowledge to guide, educate and help customers
12 month parental leave contract role offering flexible working options
Offices based in Padstow (Sydney) OR Clayton (Melbourne)
About Us
At Yates, we don’t just grow gardens - we grow people, ideas, and communities. We have over 130 years of heritage and the #1 gardening brand in Australia and New Zealand, trusted by generations of growers. The Yates Group also includes Seasol, Munns, and Hortico, all trusted names in garden care.
But we’re more than just Yates. As part of the DuluxGroup, we are connected to a family of iconic, market-leading brands that protect, maintain and enhance the spaces and places in which we live and work.
Our real secret? Our people. We’re proud of the awesome culture we’ve built that is authentic, collaborative, inclusive, and full of energy. So, if you're driven by purpose and want to make a meaningful impact, this is where you belong.
Join Yates on a 12‑month parental leave contract where you’ll use your horticulture knowledge to support customers and help create great experiences while working with a supportive, passionate team. If you love plants and love helping people, this is a great opportunity to grow your career.
What You’ll Be Doing
Providing friendly, expert gardening advice to home gardeners and retail customers
Supporting consumers across phone, email, live chat, ticketing systems, and social platforms
Troubleshooting product questions and resolving concerns with warmth and professionalism
Maintaining high service standards and ensuring accurate, timely follow‑ups
Contributing ideas and insights to our technical and marketing teams
Our Benefits
Up to $1,000 net annually to cover private health extras gap costs
Exclusive discounts on DuluxGroup products and partner offers
Stay active anytime, anywhere through our partnership with Fitness Passport
20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
Market leading learning, development and career pathways
Access to our Wellbeing Hub and full EAP support
Recognition programs that celebrate your impact
What We’re Looking for
Qualifications in Horticulture and experience in customer‑facing environments such as retail, nursery, sales, or service
A friendly, professional manner and a genuine passion for helping others
Strong written and verbal communication skills
Ability to manage challenging situations with empathy and calm
Confidence using Microsoft Office and digital communication tools
Why Join Us?
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’
With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.
By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
If this sounds like an environment you would like to be a part of, please apply online!
Video
💡 Quick Summary
Seeking a career-building opportunity? The Help & Advice Horticultural Consultant - Hybrid position is now open for candidates interested in the Back Office Jobs sector. This role in Padstow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
