Job Description
Permanent, Full time
Band 4
Salary $75,+65.41 + Super + Flexible Working
1+ day month with RDO or + day fortnight option, your choice!
About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.
Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.
The role
Make a difference in our community!
The purpose of this role is to provide support for business functions and services provided by the Facilities Management Unit including the establishment, monitoring, and review of the necessary operating systems and processes in the areas of:
Facilities Maintenance Help Desk
Security
Half Cost Fencing /Perimeter Fencing
Portable and Attractive Assets
Provide general business support to the Assets and Facilities department when required
The Help Desk Officer will provide high quality first line customer service to internal and external customers, undertake administrative duties, security processing and accounting assistance for the efficient and effective coordination of Facilities Management activities.
About you
The successful candidate must have excellent communication skills, proven work experience in a high volume work environment, demonstrated ability to problem solve and initiate response and actions and work well in both a team environment and autonomously.
If this sounds like you, then you should definitely apply!
Want to know more?
For more information about this position please access a copy of the position description by clicking on the apply now button, or visit our website www.whittlesea.vic.gov.auIf you have any questions regarding this role, please contact Eleanor Booker-Miller – Coordinator of Facilities Management on 0437 328 0+6.
To apply for this position, you must address the Core Capabilities outlined in the Position Description in your cover letter. Please note, that applications that do not address the Core Capabilities may not be considered
Applications close at 11.45pm on Friday 13 September 2026
Interviews will take place as suitable candidates are identified.
Please note all applicants must apply online, and no late applications will be accepted.
We are happy to take applications from international candidates if you have a valid Visa to work in Australia.
At the City of Whittlesea, we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.
Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.
If you require a workplace adjustment to support you during the interview process, please email [email protected] with your request outlining your preferred method of contact. Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.
Company profile
Company Logo for City of Whittlesea
City of Whittlesea
2.7
·
16 reviews
Government Administration & Politics
The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7+00 new residents in 2014.
Our current population is approximately 1+4,000 residents and is expected to grow to 333,700 persons by 2036.
We are also home to Australia’s fastest growing suburb over the last 10 years - South Morang.
Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.
Source: This is an extract from the company's own website.
The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7+00 new residents in 2014.
Our current population is approximately 1+4,000 residents and is expected to grow to 333,700 persons by 2036.
We are also home to Australia’s fastest growing suburb over the last 10 years - South Morang.
Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.
Source: This is an extract from the company's own website.
Show more
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salary teaser image
What can I earn as a Helpdesk Officer
Band 4
Salary $75,+65.41 + Super + Flexible Working
1+ day month with RDO or + day fortnight option, your choice!
About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.
Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.
The role
Make a difference in our community!
The purpose of this role is to provide support for business functions and services provided by the Facilities Management Unit including the establishment, monitoring, and review of the necessary operating systems and processes in the areas of:
Facilities Maintenance Help Desk
Security
Half Cost Fencing /Perimeter Fencing
Portable and Attractive Assets
Provide general business support to the Assets and Facilities department when required
The Help Desk Officer will provide high quality first line customer service to internal and external customers, undertake administrative duties, security processing and accounting assistance for the efficient and effective coordination of Facilities Management activities.
About you
The successful candidate must have excellent communication skills, proven work experience in a high volume work environment, demonstrated ability to problem solve and initiate response and actions and work well in both a team environment and autonomously.
If this sounds like you, then you should definitely apply!
Want to know more?
For more information about this position please access a copy of the position description by clicking on the apply now button, or visit our website www.whittlesea.vic.gov.auIf you have any questions regarding this role, please contact Eleanor Booker-Miller – Coordinator of Facilities Management on 0437 328 0+6.
To apply for this position, you must address the Core Capabilities outlined in the Position Description in your cover letter. Please note, that applications that do not address the Core Capabilities may not be considered
Applications close at 11.45pm on Friday 13 September 2026
Interviews will take place as suitable candidates are identified.
Please note all applicants must apply online, and no late applications will be accepted.
We are happy to take applications from international candidates if you have a valid Visa to work in Australia.
At the City of Whittlesea, we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.
Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.
If you require a workplace adjustment to support you during the interview process, please email [email protected] with your request outlining your preferred method of contact. Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.
Company profile
Company Logo for City of Whittlesea
City of Whittlesea
2.7
·
16 reviews
Government Administration & Politics
The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7+00 new residents in 2014.
Our current population is approximately 1+4,000 residents and is expected to grow to 333,700 persons by 2036.
We are also home to Australia’s fastest growing suburb over the last 10 years - South Morang.
Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.
Source: This is an extract from the company's own website.
The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7+00 new residents in 2014.
Our current population is approximately 1+4,000 residents and is expected to grow to 333,700 persons by 2036.
We are also home to Australia’s fastest growing suburb over the last 10 years - South Morang.
Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.
Source: This is an extract from the company's own website.
Show more
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
salary teaser image
What can I earn as a Helpdesk Officer
💡 Quick Summary
Seeking a career-building opportunity? The Help Desk Officer | Facilities Management | 2 position position is now open for candidates interested in the Government Job Alert sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
