Help Desk Operation Specialist

Help Desk Manager Job Description

We are looking for a skilled and experienced Help Desk Manager to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless operations.

• Key Responsibilities:

• Prioritize and manage facilities' needs, working closely with the facilities manager and assistant facilities manager.

• Oversee day-to-day operations, ensuring all administrative functions and facility services are covered.

• Identify areas for continuous improvement and implement changes.

• Answer phone calls and emails, provide assistance to customers, and raise tickets/reports as needed.

• Closure of helpdesk complaints, keeping track of daily updates, and following up on ticket closure.

• Monitor property supplies, ensuring adequate stocks and materials for smooth operations.

• Manage supply and service contracts as approved by clients.

• Participate in emergency evacuation procedures, crisis management, and business continuity plans.

• Stay on top of health and safety issues, actively participating in reviews.

Required Skills and Qualifications

To succeed in this role, you will need:

• Strong knowledge: Facility/building/property operations, occupational safety, client-centric operations.

• Experience: At least 3-5 years in facilities management, degree or diploma in hotel management or building management.

• Skills: Excellent people skills, ability to interact with various clients and staff, strong PC literacy, ability to manage daily activities using systems.

• Demonstrated experience: Continuous improvement initiatives, client reporting, preparation of reports.

Benefits

We offer:

• A supportive work environment: We empower your ambitions through our Total Rewards Program, competitive pay, and benefits package.

• Opportunities for growth: Join a dynamic team, participate in training, and take on new challenges.

What We're Looking For

We want someone who is:

• Analytical and meticulous: With excellent problem-solving skills, able to coordinate with various teams.

• Results-driven: Focused on achieving key performance metrics and meeting service level agreements.