Help Desk Operator

Full job description

Help Desk Operator – Southbank, VIC

Location: Southbank, Victoria

Company: BGIS, High Profile Venue Location

Employment Type: Full-Time, Permanent, Onsite, Rotating Roster

Multiple Positions Available

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a broad range of industries. We uphold a culture of safety, excellence, and customer-driven outcomes.

Purpose of the Role

BGIS is seeking a detail-oriented and service-driven Help Desk Operator to support facility operations at a prominent public venue. Reporting to the Contract Administration & Help Desk Manager, you will coordinate service requests and maintain strong communication with clients, internal teams, and contractors.

The ideal candidate will be proactive, capable of multitasking, and enjoy working in a varied role that requires both administrative skill and stakeholder engagement.

Key Responsibilities

Manage a shared inbox and inbound calls from clients, contractors, and team members

Log and track service requests using a Computerised Maintenance Management System (CMMS)

Liaise with facilities managers and vendors to ensure prompt resolution

Prioritise tasks and escalate critical issues as required

Compile and review reports, assisting with trend analysis

Maintain accurate records and support compliance with service standards

Coordinate cleaning, security, and event-related service requests

Education, Experience & Skills

Essential:

Experience in help desk, customer service or facilities coordination roles

Strong administrative and multitasking abilities

Proficiency in Microsoft Office (especially Outlook and Excel)

Excellent phone manner and written communication skills

Comfortable working on a rotating shift roster (Site Operating Hours are 7am–11pm, 7 days a week including public holidays)

Strong problem-solving and stakeholder liaison skills

Desirable:

Familiarity with CMMS systems such as Manhattan, SAP or MEX

Previous exposure to facilities or contract environments

Workplace Flexibility

This is a full-time, onsite role based at a high profile venue in Southbank . The position follows a rotating shift schedule (10 hour shifts) to ensure full service coverage. Hybrid work options are not available due to the operational nature of the site.

Why Join BGIS?

✔ Free onsite parking and discounted extended parking

✔ Close to Southern Cross Station and public transport

✔ Career advancement across national contracts

✔ Internal training and development programs

✔ Inclusive, people-first workplace culture

✔ Work for one of AFR BOSS’s Top 3 Best Places to Work (2024)

Eligibility

To be eligible for the role, applicants must have Full Working Rights in Australia.

How to Apply

If you enjoy variety in your day, have strong multitasking and coordination skills, and are ready to contribute to a supportive and collaborative team - we’d love to hear from you!

BGIS is an equal opportunity employer and encourages applications from all backgrounds.

Apply Now

Be part of a company that values performance, growth, and client service excellence.

Explore more at https://apac.bgis.com