Job Description
Employment Type – Contract – until 12/31/26
Location – Hybrid – 3 days a week onsite / Los Angeles, CA 90012 and 2 can be remote
Pay range - $32-35/hr – W2
• **Candidates must be able to work on a W2 basis, must have a valid California Driver’s License and have own vehicle to drive to different field offices***Candidates will also need to provide 3 professional references***
Our client is actively seeking (4) Help Desk Support Analysts to provide day-to-day technical support, including troubleshooting application and hardware issues, assisting staff as customer engagement experts through the Help Desk hotline, and deploying computer hardware and equipment to company staff.
Responsibilities:
• Function as a subject matter expert on desktops, laptops, applications, and systems integration.
• Provide customer service to internal staff at all levels, as well as to members of the public.
• Install and replace basic computer hardware components.
• Maintain inventory of all assets and perform updates to the asset management database.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory.
• Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware, including proprietary office and Internet related applications.
• Work directly with the Technology Infrastructure team to evaluate hardware configuration and assist in their installation and modification.
• Other related tasks as identified
Qualifications:
• 4+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above, and Apple iOS
• Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
• 4+ years of experience in the installation and support of hardware components associated with Departmental, distributed, and personal computer systems
• Helpdesk experience (4+ years)
• Good oral and written communication skills
• Knowledge of Active Directory
• Able to create and update technical documentation
• Able to train staff as needed
• Must have a valid California driver’s license
• Must have own vehicle to drive to field offices
Location – Hybrid – 3 days a week onsite / Los Angeles, CA 90012 and 2 can be remote
Pay range - $32-35/hr – W2
• **Candidates must be able to work on a W2 basis, must have a valid California Driver’s License and have own vehicle to drive to different field offices***Candidates will also need to provide 3 professional references***
Our client is actively seeking (4) Help Desk Support Analysts to provide day-to-day technical support, including troubleshooting application and hardware issues, assisting staff as customer engagement experts through the Help Desk hotline, and deploying computer hardware and equipment to company staff.
Responsibilities:
• Function as a subject matter expert on desktops, laptops, applications, and systems integration.
• Provide customer service to internal staff at all levels, as well as to members of the public.
• Install and replace basic computer hardware components.
• Maintain inventory of all assets and perform updates to the asset management database.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory.
• Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware, including proprietary office and Internet related applications.
• Work directly with the Technology Infrastructure team to evaluate hardware configuration and assist in their installation and modification.
• Other related tasks as identified
Qualifications:
• 4+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above, and Apple iOS
• Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
• 4+ years of experience in the installation and support of hardware components associated with Departmental, distributed, and personal computer systems
• Helpdesk experience (4+ years)
• Good oral and written communication skills
• Knowledge of Active Directory
• Able to create and update technical documentation
• Able to train staff as needed
• Must have a valid California driver’s license
• Must have own vehicle to drive to field offices
💡 Quick Summary
Seeking a career-building opportunity? The Help Desk Support Analyst position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
