Job Description
GlobiCom Ltd
Help Desk Support Engineer
Alfriston, Manukau City, Auckland
$55,000 per year
full-time
Start Date: April 30, 2026
Hours Per Week: 40.00
Are you an experienced IT professional eager for a new challenge in IT support?
We have the perfect role for you!
We’re seeking a skilled Help Desk/Support Engineer to join our dynamic team on a permanent basis. In this role, you will provide comprehensive helpdesk and technical support across a range of IT systems, including Windows, WHM/cPanel, VoIP, and cloud infrastructure.
You’ll be responsible for:
Providing frontline and advanced support for client systems
Updating and maintaining IT monitoring tools
Performing data centre operations, including hardware/software updates and fault-finding
Managing the ticketing system for tasks and escalations
Delivering general server, desktop, and application support
Participating in an on-call support roster when required
This is an opportunity to work directly with clients to ensure their IT environments run smoothly, while building your technical expertise in a fast-paced, forward-thinking business.
Essential Skills & Experience
Minimum 3 years’ experience in a Help Desk/Support Engineer role
Strong knowledge of:
Firewalls & security principles
Voice over IP (VoIP)
WHM/cPanel
Windows Server, Exchange Server, Active Directory & Group Policy
Cloud Infrastructure
Proven experience in a ticket-driven service desk environment
Solid knowledge of Windows desktop operating systems
Server and printer management, deployment, and support
Proficiency with Linux systems
Additional Information
Permanent role, Monday–Friday, starting from * am, for a minimum of 8 hours per day
Long-term career opportunity with growth potential
Kiwisaver (for eligible applicants)
Willingness to relocate closer to our East Tamaki, Auckland office if required
Clear communication skills essential for client interaction and internal collaboration
Commitment to following our ticketing system for task tracking and management
Application Requirements
Applicants must provide:
Cover Letter
CV
Contact details for at least one referee
Eligibility
Applicants must have the legal right to live and work in New Zealand. This includes NZ Citizens, Permanent Residents, or valid NZ Work Visa holders. You must be available for an in-person interview in Auckland.
✨ If you’re ready for a challenging and rewarding IT support role - and want to be part of a team that values innovation and client success - we’d love to hear from you!
Reference Number: Help Desk Support Engineer
Employer: GlobiCom Ltd
Date Posted: Apr 6, 2026
Date Expires: May 6, 2026
Help Desk Support Engineer
Alfriston, Manukau City, Auckland
$55,000 per year
full-time
Start Date: April 30, 2026
Hours Per Week: 40.00
Are you an experienced IT professional eager for a new challenge in IT support?
We have the perfect role for you!
We’re seeking a skilled Help Desk/Support Engineer to join our dynamic team on a permanent basis. In this role, you will provide comprehensive helpdesk and technical support across a range of IT systems, including Windows, WHM/cPanel, VoIP, and cloud infrastructure.
You’ll be responsible for:
Providing frontline and advanced support for client systems
Updating and maintaining IT monitoring tools
Performing data centre operations, including hardware/software updates and fault-finding
Managing the ticketing system for tasks and escalations
Delivering general server, desktop, and application support
Participating in an on-call support roster when required
This is an opportunity to work directly with clients to ensure their IT environments run smoothly, while building your technical expertise in a fast-paced, forward-thinking business.
Essential Skills & Experience
Minimum 3 years’ experience in a Help Desk/Support Engineer role
Strong knowledge of:
Firewalls & security principles
Voice over IP (VoIP)
WHM/cPanel
Windows Server, Exchange Server, Active Directory & Group Policy
Cloud Infrastructure
Proven experience in a ticket-driven service desk environment
Solid knowledge of Windows desktop operating systems
Server and printer management, deployment, and support
Proficiency with Linux systems
Additional Information
Permanent role, Monday–Friday, starting from * am, for a minimum of 8 hours per day
Long-term career opportunity with growth potential
Kiwisaver (for eligible applicants)
Willingness to relocate closer to our East Tamaki, Auckland office if required
Clear communication skills essential for client interaction and internal collaboration
Commitment to following our ticketing system for task tracking and management
Application Requirements
Applicants must provide:
Cover Letter
CV
Contact details for at least one referee
Eligibility
Applicants must have the legal right to live and work in New Zealand. This includes NZ Citizens, Permanent Residents, or valid NZ Work Visa holders. You must be available for an in-person interview in Auckland.
✨ If you’re ready for a challenging and rewarding IT support role - and want to be part of a team that values innovation and client success - we’d love to hear from you!
Reference Number: Help Desk Support Engineer
Employer: GlobiCom Ltd
Date Posted: Apr 6, 2026
Date Expires: May 6, 2026
💡 Quick Summary
Seeking a career-building opportunity? The Help Desk Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
