Job Description
Help Desk Technician
Location: Washington, D.C. or NYC, NY
Job Description:
Serve as a Level 1 Help Desk Technician to provide first response to technical issues
Gather necessary information and respond to customer inquiries
Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client
Triage, track, and correctly route support and user requests across the team
Collaborate with engineering and product teams to resolve problems and find solutions
Coordinate/manage customer contact for product and user issues across a global user base
Ramp up new users on the product platform
Qualifications:
4+ years of experience providing Customer Support
Preferably on complex software platforms
2+Experience working with analytical software platforms
2+ years of python scripting/programming experience
Consistent execution with proactive communication
Experience working with analytical software platforms
Experience using large-scale data to solve valuable business problems
Experience with Microsoft Office Suite
High understanding of the business process
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
Job Type: Full-time
Pay: $70,000.00 - $110,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Experience:
Help Desk: 4 years (Preferred)
python scripting/programming: 2 years (Preferred)
software platform support: 2 years (Preferred)
Security clearance:
Secret (Required)
Work Location: In person
Location: Washington, D.C. or NYC, NY
Job Description:
Serve as a Level 1 Help Desk Technician to provide first response to technical issues
Gather necessary information and respond to customer inquiries
Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client
Triage, track, and correctly route support and user requests across the team
Collaborate with engineering and product teams to resolve problems and find solutions
Coordinate/manage customer contact for product and user issues across a global user base
Ramp up new users on the product platform
Qualifications:
4+ years of experience providing Customer Support
Preferably on complex software platforms
2+Experience working with analytical software platforms
2+ years of python scripting/programming experience
Consistent execution with proactive communication
Experience working with analytical software platforms
Experience using large-scale data to solve valuable business problems
Experience with Microsoft Office Suite
High understanding of the business process
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
Job Type: Full-time
Pay: $70,000.00 - $110,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Experience:
Help Desk: 4 years (Preferred)
python scripting/programming: 2 years (Preferred)
software platform support: 2 years (Preferred)
Security clearance:
Secret (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Help Desk Technician position is now open for candidates interested in the Technician Jobs sector. This role in Washington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.