Helpdesk Coordinator

JD- Support- 24 by 7 Qual-Any Graduate Job location-Ghansoli Ticket Management: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. Team Coordination: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support: Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication: Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.