Job Description
Job description
We are looking for a highly motivated and customer-focused person to join our team as a Helpdesk support executive. In this role, you will be responsible for providing timely and effective support to our stakeholders through multiple channels such as email, phone, and ticketing systems.
Responsibilities
• Respond to stakeholder inquiries and issues through email, phone, and ticketing systems.
• Identify, troubleshoot, and resolve issues related to our programs and services.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Follow standard help desk procedures
• Escalate complex issues to the appropriate department or team.
• Document and maintain records of interactions and resolutions.
• Stay up-to-date with the latest programs, services, and policies to provide effective support.
• Adhere to the internal compliance policy and guidelines established by the management on daily operational activities
Requirements
• Excellent written verbal communication skills
• Customer-focused with a passion for providing exceptional service.
• Flexible to working hours
• Inquisitive and Quick learner
• Analytical thinking
• Basic problem-solving and decision-making skills
• Qualifications
• Any Degree
Preferred Skills
• Basic Computer Knowledge and MS Office Skills, especially MS Excel
Shift Timings
• Open to rotational shifts (+ hours shift ranging between + am to 10 pm)
• Rotational off on weekdays and Holidays
Other Information
• Scope: Full-time, Willing to work from office (Pallavaram - Chennai)
• Probationary period - 3 months
• Willing to work with Organisation for minimum 2 years
• Designation: You will be designated as ‘Help desk - Fellow’
• Joining Date: IMMEDIATE
Job Types: Full-time, Regular / Permanent
Salary: ₹228,000.00 per year
Day range:
• Monday to Friday
Shift:
• Day shift
Application Question(s):
• Total Years of Experience
• Current CTC
• Expected CTC
• Notice Period / Can you Join Immediately?
• Are you okay with 1+k per Month (This is non-negotiable)
• Age
• Current Location
• Are you comfortable traveling to Pallavaram - Chennai Office
Work Location: One location
We are looking for a highly motivated and customer-focused person to join our team as a Helpdesk support executive. In this role, you will be responsible for providing timely and effective support to our stakeholders through multiple channels such as email, phone, and ticketing systems.
Responsibilities
• Respond to stakeholder inquiries and issues through email, phone, and ticketing systems.
• Identify, troubleshoot, and resolve issues related to our programs and services.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Follow standard help desk procedures
• Escalate complex issues to the appropriate department or team.
• Document and maintain records of interactions and resolutions.
• Stay up-to-date with the latest programs, services, and policies to provide effective support.
• Adhere to the internal compliance policy and guidelines established by the management on daily operational activities
Requirements
• Excellent written verbal communication skills
• Customer-focused with a passion for providing exceptional service.
• Flexible to working hours
• Inquisitive and Quick learner
• Analytical thinking
• Basic problem-solving and decision-making skills
• Qualifications
• Any Degree
Preferred Skills
• Basic Computer Knowledge and MS Office Skills, especially MS Excel
Shift Timings
• Open to rotational shifts (+ hours shift ranging between + am to 10 pm)
• Rotational off on weekdays and Holidays
Other Information
• Scope: Full-time, Willing to work from office (Pallavaram - Chennai)
• Probationary period - 3 months
• Willing to work with Organisation for minimum 2 years
• Designation: You will be designated as ‘Help desk - Fellow’
• Joining Date: IMMEDIATE
Job Types: Full-time, Regular / Permanent
Salary: ₹228,000.00 per year
Day range:
• Monday to Friday
Shift:
• Day shift
Application Question(s):
• Total Years of Experience
• Current CTC
• Expected CTC
• Notice Period / Can you Join Immediately?
• Are you okay with 1+k per Month (This is non-negotiable)
• Age
• Current Location
• Are you comfortable traveling to Pallavaram - Chennai Office
Work Location: One location
💡 Quick Summary
Seeking a career-building opportunity? The Helpdesk | Fellow position is now open for candidates interested in the MIS Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.