High Salary) Operations Executive

Job description

We are seeking an Operations Executive to join our team at axureone. As an Operations Executive, you'll play a crucial role in managing the user experience end-to-end. This role blends customer interaction, scheduling, coordination, and light data management.

Key Responsibilities

• Manage inbound and outbound user calls to assist with platform navigation and session bookings.

• Coordinate session availability with guides and send timely reminders

• Follow up with users to support conversions and address questions.

• Ensure timely attendance and assist if any session-related issues arise.

• Maintain clear documentation using Google Sheets and internal trackers

• Keep all logs and reports updated, and prepare daily records

• Collect and organize post-session feedback from users

Requirements

• Bachelor's degree in any discipline (Psychology, Humanities, or Communication is a plus)

• Strong verbal and written communication skills in English and Hindi

• Confident on phone/video calls, calm and people-friendly demeanor

• Comfortable with tools like Google Sheets, Google Calendar, WhatsApp Business

• Highly organized, detail-oriented, and proactive

• Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus

• Freshers with strong communication and soft skills are encouraged to apply